Lead Bath Installer

About the role

P.J. Fitzpatrick is a trusted home remodeling company with decades of experience delivering high-quality exterior and interior home improvement solutions. Specializing in roofing, windows, doors, siding, baths, and gutters, P.J. Fitzpatrick is known for exceptional craftsmanship, reliable service, and a strong commitment to customer satisfaction. With a people-first culture and a focus on growth, the company provides homeowners with dependable solutions while offering team members long-term career opportunities in a supportive, performance-driven environment.

Responsibilities

• Review home improvement contracts for accuracy of job specifications and perform complete and accurate pre-construction activities, including technical measure.
• Function in a customer-facing support role, providing face-to-face, phone, and email support to customers, troubleshooting complex customer issues, and providing creative solutions to ensure 100% customer satisfaction.
• Accurately measure products, complete product orders, develop labor estimates, and specify additional supplies needed for the project.
• Communicate with customers and crew to resolve conflicts discovered during measure, installation, and service.
• Ensure customers understand the installation process and provide answers to customer questions.
• Monitor and help with the installation of jobs and ensure company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs.
• Lift base showers or tubs and crushed marble panels (must be able to lift over 75lbs).
• Be on your feet 6-9 hours a day and complete services when necessary.
• Collect final payments and appropriate documentation from customers upon job completion.
• Ensure the company vehicle is maintained in a neat, stocked, and clean manner.
• Complete the OSHA Safety Course and show up on time and be ready to work each day.
• Responsible for keeping their work area clean.

Benefits

• PTO
• Health Insurance
• Vision Insurance
• Dental Insurance