Lead Barista

The Omaha Marriott at the Capitol District is seeking a dedicated Starbucks Lead Barista to join our dynamic team and contribute to the exceptional guest experience we're known for. Located in the heart of downtown Omaha, our premier hotel is a hub of energy, style, and opportunity, serving as the anchor of Omaha's vibrant Capitol District.

About the role

As a Starbucks Lead Barista, you'll guide and support your team through each shift, ensuring smooth operations and exceptional service. You'll take orders, craft beverages with care, and maintain a positive, upbeat energy to deliver the warm and welcoming experience our guests love.

Responsibilities

• Supervise staff in the manager's absence and train new team members.
• Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard.
• Maintain condition and cleanliness of work area.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Ascertain guest satisfaction; in the event of dissatisfaction, tactfully negotiate an accommodation.
• Comply with accounting guidelines regarding receipt of payments, cash drawer, and house bank management.
• Balance house bank at the end of the shift.
• Perform general cleaning tasks using standard outlet cleaning products to adhere to health standards.

Requirements

• Previous Barista experience is required.
• Previous supervisory experience is preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, and holidays, and the ability to work under pressure.
• Must be able to learn all menu items and up-selling techniques.
• Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges.
• Ability to effectively resolve conflict situations, such as inaccurate check totals.
• Ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests.
• Ability to operate a keyboard and Point of Sale procedures to handle cashier functions.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• "Two for one" movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another while maintaining your service with the company.
• Early wage access.
• Paid time off.
• Medical, dental, and vision insurance (offered after 30 days of employment).
• Company-paid life insurance.
• Employee assistance program.
• 401k with employer match.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.