Lead Barista - 230511

SUMMARY

WHAT YOU GET TO DO

• Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, teas and specialty drinks as well as menu items, such as sandwiches or salads.
• Describe menu items to customers and suggest products that might appeal to them.
• Provide customers with product details, such as coffee blends or preparation descriptions.
• Take customer orders and convey them to other employees for preparation.
• Receive and process customer payments utilizing a POS system.
• Train new staff to ensure consistency. Follow up with existing staff to ensure SOP compliance.
• Work with the F&B Operations Manager to create the schedule.
• Order and requisition coffee, syrups, pastries/grab-n-go items and non-alcoholic beverages.
• Order, receive and stock supplies and retail products.
• Rotate stock to ensure freshness.
• Check temperatures of freezers, refrigerators and heating equipment to ensure proper function.
• Manage daily cleaning and preventative maintenance of the coffee shop equipment.
• Clean and sanitize work areas, utensils and equipment, including service and seating areas.
• Maintain the service island in front of the Coffee Shop by stocking and cleaning.
• Set up and restock product displays.
• Create signage to advertise store products or events.
• Serve prepared foods, such as muffins, biscotti or bagels.
• Wrap, label and date food items for sale.
• Weigh, grind and pack coffee beans for customers.

WHAT YOU NEED TO BE SUCCESSFUL

• Possess excellent customer service abilities
• Successfully utilize the POS System
• Able to lift minimum of 30 lbs.
• Able to work in a fast-paced environment with availability to work weekends, and holidays
• Able to efficiently manage multiple priorities in a fast-paced environment while maintaining professionalism and quality service.