Lead Auto Glass Tech (Atlanta)

Job Summary

At Glass America, we believe great teams are built with intent. We're looking for a Lead, Auto Glass Technician to join our elite infrastructure and supportive environment where you can be the best and outperform at every touchpoint in collision and glass services.

Key Job Responsibilities

• Perform and oversee complex auto glass installations, repairs, and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment.
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded.
• Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures.
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same.
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork.
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America's mission to Be the Best.

Minimum Education and/or Experience Required

• 7+ years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations.
• Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations.
• Previous mentoring or leadership experience.
• Proven ability to work independently while supporting and elevating team performance.
• Excellent communication, time management, and organizational skills.

Required Knowledge, Skills, & Abilities

• Efficient in the removal and reinstallation of fixed glass.
• Current certification with AGRSS, Dupont, and successfully passed the Glass America Certification Exam.
• Ensure all Glass America Technicians are wearing the correct PPE. Provide PPE to Technicians if needed.
• Work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner.

What Glass America Offers You

• Full-time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer-paid Short-Term Disability & Life Insurance.
• Additional voluntary life insurance.
• Free prescription or non-prescription safety glasses each year.
• Voluntary daily pay option available.