Lead

About the role

8–10 years’ experience in support of the administration, configuration, and ongoing maintenance of the Salesforce Data and Marketing Cloud platform and related integrations. Monitor platform health, performance, usage, and operational stability to ensure reliable day-to-day operations. Identify opportunities to improve platform performance, scalability, and operational efficiency. Coordinate and support platform upgrades, patching activities, and system updates in partnership with relevant technical teams.

Responsibilities

• Configure Salesforce Data Cloud features, permissions, security settings, and platform functionality to support business requirements.
• Collaborate with Data Operations, Engineering, Analytics, and Governance teams to support platform-related initiatives and operational processes.
• Assist in implementing and maintaining platform security controls and support compliance with data privacy and governance requirements.
• Support data integrations and synchronization processes between Salesforce Data Cloud and internal/external systems.
• Troubleshoot platform issues, investigate root causes, and coordinate resolution with appropriate stakeholders and vendors as needed.
• Develop and maintain platform documentation, operational procedures, runbooks, and best practices.
• Provide technical support, training, and guidance to internal users and stakeholders on Salesforce Data Cloud functionality and usage.
• Support platform usage monitoring, cost tracking, and reporting related to licensed Data Cloud capabilities and features.
• Stay current on Salesforce Data Cloud updates, features, and platform best practices to support continuous improvement initiatives.

Qualifications

• Some experience administering or supporting Salesforce platforms, with hands-on experience supporting Salesforce Data Cloud environments preferred.
• Experience with Salesforce platform configuration, administration, and operational support.
• Strong understanding of Salesforce Data Cloud capabilities, integrations, and platform operations.
• Experience supporting data integrations, ETL workflows, SQL, and data warehousing concepts (preferably Databricks and Teradata experience).
• Familiarity with Salesforce administration and development concepts, including APIs, integrations, permissions, and platform customization.
• Experience supporting cloud-based platforms and enterprise application environments.
• Strong troubleshooting, analytical, and operational problem-solving skills.
• Experience supporting platform monitoring, operational support processes, and documentation practices.
• Understanding of security, governance, and compliance considerations related to enterprise data platforms.
• Familiarity with CI/CD concepts and related tooling such as GitHub Actions is a plus.
• Experience with agile project management tools and processes (e.g., Jira, Confluence) is a plus.
• Salesforce certifications such as Salesforce Certified Administrator, Data Cloud Developer, or related certifications are preferred.
• Excellent communication and stakeholder collaboration skills.
• Must have legal right to work in the U.S.
• Bachelor’s degree in Computer Science or related field.

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Pay

$110,000 – $125,000 a year