Lead

About the role

The Lead plays a pivotal role on the management team in driving performance, fostering a positive and inclusive store culture, and ensuring exceptional customer experiences at every touchpoint. This position requires a combination of hands-on leadership, strong work ethic, operational knowledge, and a passion for cannabis education and outstanding customer service.

Responsibilities

• Team and Leadership
  • Assists in training and development of the staff, building daily huddles and zone charts, and motivating the team toward achieving goals.
  • Sets an example of leadership by showing up in uniform, being timely, creating memorable experiences for customers, and role modeling the company way.
  • Leads and assists in staff coaching and setting standards of success for every team member.
  • Assists the management team in all day-to-day leadership functions and store maintenance.
  • Supports team morale, inclusion, and professional growth.
  • Participates in store events, promotions, and team-building efforts.
  • Embodies and promotes the company’s core values and mission.
• Revenue and Business Leadership
  • Leads and assists in meeting all revenue and sales expectations by sharing communication from the management team and keeping other team members apprised of all critical business communication.
  • Assists in building and sharing the daily huddle notes with all team members throughout the work day.
  • Builds meaningful relationships with customers and leads by example for team members in developing a culture of customer service.
  • Participates in building a weekly competitive analysis and is a champion of the business.
  • Assists in managing all inventory processes and reconciliation to ensure accuracy and prevent loss, including reconciliation processes, order intakes, vault organization, customer order fulfillment processes, and other daily inventory-related needs.
  • Assists in closing procedures that include cash counting and closing drawers, as well as accurately packing nightly cash deposits.
  • Actively promotes sales through customer engagement, upselling, and supporting team product knowledge development.
• Day-to-Day Leadership
  • Leads and assists in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business.
  • Assists and participates in training from the leadership team on all day-to-day business functions.
  • Assists in preparing all in-store cash flow: till setting, cash handling, and cash depositing.
  • Works with the management team to ensure adequate upkeep of the store.
  • Supports maintenance needs for the facility by actively communicating needs and fixes to the management team.
• Inventory Management
  • Leads and assists in creating a culture of compliance through adherence to all compliance requirements.
  • Assists in all inventory processes: daily cycle count, intake, invoice management, organization, selling, and staff training and development.
  • Prioritizes shelf stocking and keeping online menus accurate at all times by collecting necessary information from the management team.
  • Assists in customer order fulfillment by ensuring order accuracy and timeliness.
  • Assists in inventory organization, destruction, and is knowledgeable on all inventory compliance processes.
• Customer Experience
  • Assists in all in-store visual merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to visual merchandising.
  • Increases knowledge and awareness of all sales and promotions and leads by example in communicating with customers.
  • Leads and promotes customer loyalty sign-ups.
  • Leads and assists in all customer experience initiatives that build value and loyalty.
  • Builds meaningful relationships with customers to ensure loyalty and repeat business.
• General
  • Meets all other leadership requirements as they are relayed by the store management team.
  • Serves as an adaptable leader with a high level of communication with leadership and store employees alike.
  • Performs other duties as assigned.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Microsoft Suite experience.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.
• Strong cash counting skills.
• Strong organizational skills.