Lead Associate, Amazon Now

This role requires open availability seven days a week and flexibility to work at various sites within 10 miles of the primary Operations site in the San Diego metro area. You will work in a retail‑warehouse environment with shopping carts, pallet jacks, stock dollies, and a variety of products—including food and alcoholic beverages—while interacting with digital shopping technology. The work involves frequent movement, standing for most tasks, occasional lifting, and occasional reach‑in to coolers or freezers. Dress code is relaxed but safety‑oriented: slip‑resistant, closed‑toe shoes are required, and additional protective gear may be needed. If you are assigned to a new site, you will help prepare the team for its first customer orders, including setting up shelving and unloading deliveries, with an extended training period at a nearby Amazon site.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer‑delivery promises following Regional Area Manager guidance, acting as their main support at the assigned site.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training on system and equipment knowledge, quality standards, general operations, and assist the Regional Area Manager in identifying training needs.
• Provide feedback on processes and standards, serve as an escalation point, assist associates and peers in solving issues, deploy labor, and ensure the team takes required breaks and lunches.
• Maintain a key to the site and open and close the facility following proper procedures.
• Handle a wide assortment of products, including produce, meat, seafood, and alcoholic beverages.
• Receive truck deliveries.
• Collaborate with associates and delivery partners to ensure smooth operations and excellent customer service.
• Participate in associate onboarding as required.
• Ensure consistent execution of product workflow processes—receiving, stocking, replenishing, and preparing products for delivery—and guide associates as needed.
• Perform front‑line duties whenever necessary.
• Contribute to continuous improvement of the customer experience and operations by developing best practices and expanding product knowledge.
• Utilize inventory‑management systems to scan, process, and count product.
• Perform additional duties as assigned.

Basic Qualifications

• At least 1 year of experience with Microsoft Office products and applications.
• High school diploma or equivalent.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and holidays.
• Physical ability to lift up to 49 lb, stand/walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Capability to use carts, dollies, hand trucks, and other equipment to move items.
• Ability to go up and down stairs where applicable.
• Availability to be on‑site for the entirety of each shift.
• Must be at least 18 years old and authorized to work in the United States.
• Commitment to work 40 hours per week, with overtime as required.

Preferred Qualifications

• 2 + years of production, warehouse, or other leadership experience, or 1 + year of Amazon experience.
• Experience managing inventory in a retail or distribution setting.
• Prior experience training others.
• Strong verbal communication and customer‑service skills.
• Experience providing peer‑to‑peer feedback.
• Demonstrated success in problem solving and delivering results.

Pay

The starting pay for this position is $27.50 USD per hour (base pay plus the highest available shift differential). Additional earnings may include shift differentials and overtime pay, with final compensation based on shift selection and location.

Benefits

• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• 401(k) matching.
• Access to Amazon’s full benefits portfolio (see Amazon Benefits).

Schedule

Flexible schedule/shift/work area required, including weekends, nights, and holidays. Standard workweek is 40 hours with overtime as needed.