Lead Artificial Intelligence (AI) Enablement Operations Project Manager

About the role

Ferguson is seeking an AI Enablement Operations Project Manager to join their AI Center of Excellence (AI CoE) and play a critical role in advancing AI adoption across the organization. This highly visible position will lead the operational management of the AI use case portfolio, partnering closely with business leaders, business collaborators, and multi-functional teams to transform ideas into scalable, business-ready AI solutions.

Responsibilities

• Own and manage the end-to-end AI use case process, steering opportunities from intake and discovery through evaluation, governance review, leadership disposition, and backlog management.
• Assess incoming use cases for business value, feasibility, risk, and readiness, determining whether initiatives should advance, require further clarification, or be redirected.
• Lead discovery efforts with business customers to uncover requirements, address ambiguities, identify dependencies, and surface potential risks or gaps.
• Perform business systems analysis by documenting requirements, workflows, decision points, process dependencies, and exception handling, translating complex business needs into actionable recommendations.
• Prepare decision-ready materials for leadership and governance forums, providing clear analysis, recommendations, and context to support informed prioritization decisions.
• Maintain and manage the AI use case backlog, ensuring clear status tracking, prioritization rationale, and visibility for both active and deferred opportunities.
• Maintain authoritative portfolio visibility and independently identify and flag portfolio risks, stalled items, or inconsistencies for leadership attention.
• Manage the Adoption & Enablement ticket pipeline, including licensing requests, prioritization, resolution tracking, and customer concerns.
• Own the enterprise AI success story repository, including independent judgment on what qualifies as a credible, well-evidenced success story versus anecdotal input.
• Gather and validate business impact and outcome data, exercising discretion in how outcomes are characterized for leadership and enterprise audiences.
• Build strong working relationships with AI Business Partners, AI Ambassadors, Function AI Leads, and cross-functional participants to support successful AI initiative execution.
• Develop executive-ready communications, status reporting, and decision-support materials for AI CoE and Adoption & Enablement leadership.
• Proactively resolve operational issues, manage collaborator needs, and apply autonomous decision-making when determining appropriate paths for critical issues.

Requirements

• 5-8+ years of experience in project management, program management, business analysis, business systems analysis, or a related field.
• Demonstrable ability to lead complex, cross-functional initiatives and prioritize multiple priorities with minimal oversight.
• Strong stakeholder management skills, including experience partnering with business leaders and presenting recommendations to senior leadership.
• Experience leading discovery sessions, gathering requirements, and translating business needs into actionable plans and solutions.
• Experience managing structured intake, governance, review, or portfolio management processes preferred.
• Proficiency with Microsoft 365, SharePoint, Power BI, Excel, Jira, Power Platform, or similar business productivity tools preferred.
• AI & Digital Transformation Experience: Experience supporting AI, Generative AI, automation, digital transformation, or technology enablement initiatives preferred.

Qualifications

The ideal candidate will demonstrate strong business judgment and independent decision-making when prioritizing work, assessing readiness, and resolving issues. They will excel at managing complex programs, driving multiple workstreams, and maintaining momentum across competing priorities. The candidate will be confident engaging with business leaders and executives, communicating clearly and influencing outcomes. They will thrive in ambiguity, translating incomplete or complex information into actionable recommendations and decisions.

Benefits

Ferguson offers a competitive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. Additional benefits include mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Pay

The estimated pay range for this position is $9,700.00 - $15,516.67 per month, depending on location and experience. This role is also eligible for a bonus or incentive plan.

Schedule

This role is approved to be fully remote and can be based anywhere in the United States.