Lead Arcade Attendant - Full Time (Harrah's Laughlin)

Responsibilities

• Create a welcoming, friendly atmosphere using positive tone, open body language, and consistent smiling and eye contact.
• Provide accurate information about the property and its amenities.
• Develop strong knowledge of arcade games and prize assortments to answer questions and proactively engage guests.
• Learn and operate Intercard kiosks and Redemption POS systems accurately.
• Maintain cleanliness of machines and all Arcade areas; restock supplies and redemption items as needed.
• Follow proper cash-handling procedures for assigned bank funds; process transactions accurately.
• Complete stock counts and other assigned projects.
• Work with Supervisors to maintain the Redemption counter according to merchandising standards; report low stock or supply needs.

Additional Arcade Lead Duties

• Supervise Arcade Attendants, providing coaching, guidance, and support to ensure service standards are met.
• Oversee daily Arcade operations, including scheduling, task assignments, and break coverage.
• Avoid non-compliance with cash handling, safety, and operational procedures.
• Assist with training new team members and reinforcing Family Style Service expectations.
• Partner with management to track performance metrics and implement improvements.

Qualifications

• Ability to accurately make change.
• Ability to perform simple math.
• Reliable and flexible with the ability to work varied shifts, holidays, weekends, and overtime when needed.
• Strong team player who supports all areas within the Arcade & Retail Shops.
• Ability to speak, read, and write English fluently.
• Ability to lift up to 50 lbs and push/pull up to 100 lbs.
• Comfortable standing for long periods and working in hot, noisy, or smoky environments.
• Family Style attitude.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.