Lead Application Administrator, Public Safety Applications

Responsibilities

• Application administration
• End user application support
• End user application training
• Develop and maintain a fundamental understanding of Public Safety applications from an end-user perspective
• Operational excellence
• Lead the effort to write technical documentation in support of all applications
• Lead the effort to cross train the other application administrators
• Partner with stakeholders to develop functional test plans
• Support all upgrades, application and security patches, etc.
• Coordinate all aspects of testing, documentation, and training of end users
• Participate in and support all upgrades, application and security patches, etc.
• Lead the effort to lead the effort to partner with stakeholders to develop functional test plans

Qualifications

• Bachelor’s degree preferred
• 5+ years of experience with enterprise-level business application support or administration
• 1 - 2 years in a lead, supervisory, or senior-level role with mentorship responsibilities
• Experience Developing & Leading End-User Training and Documentation (Both Technical and Non-Technical)
• Experience Developing & Leading Peer Training and Technical Documentation
• The following experience is preferred:
• Administration of Public Safety or Enterprise Applications & Systems
• Security Systems Application Administration
• SQL Queries; including writing queries and joining databases
• SSRS (SQL Server Reporting Services); writing reports & supporting SSRS
• Active Directory Security Group Administration
• Group Policy Administration
• Experience managing workloads via Agile, Kanban, or Lean methodologies
• The following application support or administration experience or equivalent is preferred:
• Software House - CCURE9000
• VMS Systems such as Genetec Security Center
• Central Square IMC
• NICE 911 Recording Suite
• Zetron Communication Solution
• SQL Server Reporting Services
• Wowza Media Service & TheoPlayer Cloud
• The following certifications preferred:
• Software House - CCURE9000 Certified
• Genetec - Genetec Security Center Certified

Job Competencies

• Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation
• Ability to see how individual applications (CCURE, Genetec, etc.) integrate into the larger University ecosystem
• Strong problem solving skills, organizational skills, and project planning skills
• Managing "lightweight" projects through to completion without direct supervision
• Working knowledge of databases and SQL Queries
• Troubleshooting skills for problem resolution
• Knowledge of TCP/IP networking
• Knowledge of IT change management processes
• Excellent customer service skills; strong commitment to customer service
• Strong computing, analytical, and organizational skills
• Ability to work effectively in a group and as a member of a project team
• Excellent coordination, collaboration, writing, and verbal communication skills
• Ability to manage multiple tasks with shifting priorities
• Experience with Google Suite
• Experience with Microsoft Excel, Word and other Microsoft Office applications