Public Safety Lead Officer

Essential Duties And Responsibilities

• Maintain a positive attitude and an open mind.
• Strive to create an atmosphere of cooperation, engagement, and respect.
• Continuously develop personal proficiency in SDT corporate and departmental policies and procedures, effectively communicate their practice and application and advise Public Safety Manager of conflicts or inappropriate actions.
• Directly supervise Public Safety staff during event and non-event shifts.
• Actively research ways to prevent unsafe situations from occurring or re-occurring, and conduct visual inspections during patrols of both facilities.
• Make necessary scheduling changes for Public Safety to ensure shifts are staffed appropriately.
• Secure replacements and/or provides temporary coverage as needed for absences, breaks, and/or changes in staffing needs.
• Provide written incident reports to the Public Safety Manager relative to guest/employee injuries or illnesses.
• Ensure staff maintains proper care of uniforms, equipment and supplies.
• Supervise Contract Security and EMT to assure the highest services to the SDT guests and employees.
• Cookordinate with Front of House Managers to address guest complaints with problem resolution.
• Provide 15 minute and 30 minute breaks for staff throughout their shifts.
• Recommend disciplinary actions to Manager.
• Maintains records of all staff sign-in sheets, timesheets and log sheets and report findings to the Public Safety Manager.
• Complete other duties as assigned by Manager.

Qualifications

• Must be able to de-escalate incidents diplomatically and tactfully and resolve difficult and sensitive situations.
• Interpersonal skills are needed to foster a welcoming, effective, and efficient environment for clients, guests, contractors, employees and co-workers.
• Possess exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communication.
• Ability to speak effectively before groups of customers or employees of organization.
• Availability to work day, evening or shifts including weekends and holidays.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Computer literate with working knowledge spreadsheet and word processing programs.

Education And/or Experience

• Minimum of a High School Diploma.
• Three years related experience and/or training, or equivalent combination of education and experience.
• Previous Safety and Security experience in a public assembly facility is desirable.

Reasoning Abilities

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral or schedule form.

Physical Requirements

• Frequent exposure to fumes or airborne particles.
• Office environment is generally quiet.
• Moderate to loud noise level during certain events.
• Earner/hearing protection will be provided if necessary.
• Frequent exposure to outside weather conditions.

Work Environment

• Frequent exposure to fumes or airborne particles.
• Office environment is generally quiet.
• Moderate to loud noise level during certain events.
• Earner/hearing protection will be provided if necessary.
• Frequent exposure to outside weather conditions.

In-House Training Requirements

• AED/CPR, First Aid, Emergency Preparedness Training, Fire Extinguisher Training, New Employee Orientation.