Lead APP - North Conway Urgent Care

Provider Responsibilities

• Provide evidence-based urgent care.
• Manage provider scheduling.
• Participate in onboarding and interviewing.
• Aid in chart review and performance concerns.
• Attend leadership meetings to review scorecards and metrics.
• Review SafetyNet and Press Ganey data to support improvement.

MA Oversight

• Partner with Lead MA on medication and supply ordering.
• Oversee CBO tool usage and follow-up.
• Assist with workflow and clinical questions.
• Maintain awareness of MA-related KPIs.
• Collaborate with nursing leadership on standards and staffing.

Leadership Expectations

• Promote psychological safety and advocacy.
• Address conflict constructively and communicate clearly.
• Provide coaching, feedback, and support professional growth.
• Demonstrate sound judgment and appropriate escalation.
• Lead change and maintain accountability.
• Support team culture and operational reliability.

Data, Metrics, & Quality Monitoring

• Maintain awareness of Access, Quality, Safety, Experience, and Operational metrics.
• Help translate metrics into practical workflow habits.
• Participate in leadership reviews and action planning.
• Support SafetyNet and Press Ganey follow-up.

Onboarding & Education

• Support structured onboarding for APPs and MAs.
• Aid in EMR and workflow training.

Qualifications

• Master’s degree as NP or PA with active NH licensure.
• National certification and DEA/controlled substance registration.
• 2+ years urgent care or acute care experience.
• Prior leadership experience preferred.