Lead, Advanced Analytics, Payments

About the role

We are seeking a highly skilled and experienced professional to join our team as the Payments Insights Analytics Lead. In this role, you will play a critical part in executing the strategic direction of Airbnb's Payments operations.

Responsibilities

• Enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations.
• Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g., timely processing of payments motioning systems for issues).
• Collaborate in the development and implementation of policies and procedures related to receiving and processing funds.
• Generate payment reports and analyze payment data for insights and performance evaluation.
• Provide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadership.
• Avoid, triage, and provide recommendations on the best course solution and optimization for payment performance and health.
• Design, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvements.
• Collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes.
• Optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities.
• Drive Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results.
• Build new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-making.
• Bring cross-functional insights and identify systemic patterns or opportunities from adjacent payment risk domains (trust & safety, identity, fraud, compliance).
• Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation.
• Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing.
• Contribute to the overall financial health of the business by providing guidance to platform to maintain a robust and reliable payments infrastructure.

Requirements

• 8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Demonstrated exposure to multiple payment risk domains such as trust & safety, identity verification, fraud prevention, chargebacks, regulatory compliance, and financial risk management.
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).
• Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting.
• Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow).

Qualifications

• Exceptional communication and storytelling skills, you can distill highly technical work (model outputs, experimental results, complex data analyses) into clear, actionable insights for senior leadership and business stakeholders.
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision.
• Identify issues both within and outside of your immediate scope, and propose solutions.

Skills

• Strong analytical and problem-solving skills.
• Experience with data visualization tools (e.g., Tableau, PowerBI).
• Experience with data warehousing and ETL processes.
• Experience with machine learning and AI techniques.
• Experience with financial risk management and compliance.

Benefits

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Pay

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $164,000—$191,000 USD