Lead Adjuster- VA

About the role

Chubb is a world leader in insurance with operations in 54 countries. This position is within the claims department, focusing on assisting with training, managing the claims process, investigating complaints, and reviewing complex claims.

Responsibilities

• Aid in training new and current adjusters on adjusting techniques, products, services, rules, and regulations.
• Manage and complete the claims process with independent adjusters in a timely manner as assigned.
• Investigate and resolve complaints from policyholders regarding claims.
• Review and investigate defensible positions and other aspects of claims in the dispute process including arbitration and litigation.
• Conduct quality control audits in the assigned territory to ensure compliance with the Quality Control Plan of Implementation.
• Assist with other duties as necessary.

Requirements

• Baccalaureate degree in Agricultural Business or related field required.
• 3-5 years of experience in a similar role.

Qualifications

• Knowledge of or the ability to learn the agricultural industry, including an understanding of the kinds of crops produced in the territory; agricultural issues.
• Knowledge of or the ability to learn Rain and Hail’s products, services and systems.
• Knowledge of and the ability to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program and the other insurance products offered by the company.
• Ability to organize and prioritize multiple tasks.
• Ability to work in a team-oriented environment.
• Ability to effectively communicate and maintain business relationships with Company personnel, outside resources, and customers.
• Ability to use the Company’s terminology, procedures, and systems.
• Ability to use department equipment.
• Ability to perform basic and complex mathematical calculations.
• Ability to drive a vehicle and maintain a valid driver’s license.
• Ability to remain calm and professional during peak periods of activity.
• Ability to work from oral and written communication.
• Ability to maintain confidentiality.
• Ability to work independently.
• Ability to travel away from home for extended periods of time and on short notice.
• Willingness to relocate to another division if requested.
• Ability to assist in other work-related areas as required.