LE Project Manager I- Mansfield Ohio

School Specialty is dedicated to transforming education for the better. Our success is fueled by a team of passionate innovators who are committed to making a positive difference in the lives of students.

About the role

The Learning Environment Project Manager I is an entry-level role responsible for coordinating the delivery and installation of learning environments. Acting as the primary point of contact for operations, sales, and clients, they track project progress, maintain schedules, and communicate updates. This task-driven role requires managing daily and weekly tasks, keeping accurate project information in Salesforce, and supporting the Learning Environment Supervisors, Learning Environment Directors, and Senior Project Managers to ensure a seamless customer experience.

This will be a hybrid role in our Mansfield, Ohio location.

Responsibilities

• Schedules, manages, and oversees multiple projects at various stages, ensuring deadlines, budgets, and priorities are balanced.
• Serves as the main point of contact for all internal and external project communications, maintaining transparency and alignment with stakeholders.
• Communicates effectively with internal teams, clients, and vendors, ensuring clarity, collaboration, and timely updates.
• Proactively identifies potential risks and implements solutions to mitigate issues, ensuring projects stay on track.
• Coordinates deliveries and installations of furniture and equipment with vendors, carriers, installation teams, customers, and Senior Project Managers.
• Resolves customer service issues, including punch lists and warranty concerns, with a focus on customer satisfaction and effective collaboration.
• Ensures timely release of departmental revenue billing, maintaining accountability and accuracy.
• Drives results through action-oriented planning, prioritization, and problem-solving in complex project environments.
• Demonstrates resilience under pressure, adapting to changing priorities and evolving project requirements.
• Fosters a collaborative team environment, encouraging knowledge sharing, innovation, and continuous improvement.
• Identifies and passes along potential Leads or Opportunities to the appropriate sales team for follow-up.
• Supports job-sharing responsibilities, ensuring coverage and assisting LE Operations, Sales, and other related departments as needed.

Requirements

• Customer service experience in a demanding and high-paced environment.
• Excellent interpersonal communication skills.
• Proactive work ethic.
• Proficient in Microsoft Office.
• Salesforce experience.
• 1 - 2 years of related experience with project management certification.

Qualifications

High School Diploma or GED.

Benefits

• Medical, Dental & Vision (effective day 1).
• Basic life insurance and disability coverage.
• Paid parental leave.
• Wellness programs.
• Health Savings Accounts and Flexible Spending Accounts.
• 401k.
• Educational Reimbursement.
• Paid Holidays.
• Annual paid Volunteer time.

Pay

Hourly range of $22-$25 plus an annual incentive plan.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.