LCS Branch Supervisor

Key Responsibilities

• Lead and manage a small team, including the warehouse operator/driver, ensuring productivity, safety, and flexibility in covering all required tasks.
• Create work schedules, assign tasks, and monitor performance to meet operational needs.
• Train, coach, and evaluate employees while promoting an inclusive and efficient workplace culture.
• Enforce company policies and procedures while identifying operational improvements.

Inventory Control And Coordination

• Oversee inventory management systems to ensure accurate, real-time stock levels.
• Cook up receiving, storing, picking, and distribution activities to maintain an efficient flow of materials.
• Implement strategies to reduce errors, maximize space in a small footprint, and improve product handling.
• Conduct routine audits and cycle counts to ensure inventory accuracy.

Customer Service

• Aid customers via phone, email, online channels, and in person, providing knowledgeable product information and solutions.
• Process and enter customer orders, ensuring accurate delivery timelines and proactive logistics coordination.
• Handle payments, resolve issues, and build strong customer relationships to encourage repeat business.
• Recommend products and provide basic upselling based on customer needs.

Logistics & Shipment Management

• Ensure all orders are picked, packed, and shipped accurately and on schedule.
• Cook up delivery timelines with the warehouse operator/driver and external logistics partners.
• Oversee loading/unloading procedures, ensuring adherence to safety and product handling guidelines.
• Prepare shipping documents, labels, and packing lists according to company and regulatory requirements.

Safety & Compliance

• Promote a strong safety culture throughout the branch.
• Conduct regular safety checks, equipment inspections, and ensure proper maintenance.
• Ensure compliance with all local, state, and federal regulations, including HSE (Health, Safety & Environmental) requirements.
• Provide safety training and enforce policies consistently.

Process Improvement & Cost Management

• Identify opportunities to streamline workflows, reduce errors, minimize waste, and improve overall efficiency.
• Analyze operational data and prepare reports to support decision-making and continuous improvement initiatives.
• Monitor daily operational expenses and identify cost-saving opportunities without compromising quality or service.

Qualifications

• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Experience: At least 3 years of experience in warehouse, logistics, or operations management, preferably within a small-branch or hands-on environment.
• Demonstrated success leading teams, optimizing operations, and maintaining a strong safety culture.

Skills

• Strong leadership, communication, and interpersonal abilities.
• Excellent organizational and problem-solving skills.
• Proficiency in warehouse management systems (WMS), Microsoft Office, and inventory tools.
• Understanding of inventory control, shipping/receiving processes, and warehouse workflow.
• Basic sales acumen with the ability to recommend and upsell products.

Personal Attributes

• Detail-oriented and committed to accuracy and efficiency.
• Strong decision-making skills with a proactive approach to problem-solving.
• Adaptable, reliable, and comfortable managing multiple priorities in a fast-paced environment.

Physical Requirements

• Ability to lift up to 50 lbs, stand for extended periods, and perform warehouse tasks as needed.