Law Office Administrator - San Jose, CA
Cordell & Cordell offers the benefits you'd expect from a large national firm, including competitive compensation, exceptional health care benefits, and a focus on work-life balance to ensure employee well-being and productivity. Our specialization in family law allows us to make a meaningful impact by helping families navigate challenging times.
About the role
As the first point of contact for potential and current clients, you play a critical role in shaping the client experience. You’ll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly—helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention, with bonus opportunities tied to performance.
Responsibilities
- Serve as the primary point of contact for incoming client inquiries
- Schedule, confirm, and reschedule consultations
- Manage attorney calendars to maximize efficiency
- Conduct timely follow-up with prospective clients
- Deliver a professional, empathetic intake experience
- Enter and maintain accurate client data in our Case Management System
- Monitor and respond to calls, emails, and voicemails promptly
- Maintain an organized office and reception space
- Coordinate couriers, process servers, and marketing materials
- Process deposits, invoices, and check requests
- Handle sensitive client information with discretion and care
Requirements
- High school diploma or GED
- Experience in a law office, medical office, or professional setting preferred
- Strong communication and client service skills
- Highly organized with strong attention to detail
- Ability to multitask and manage competing priorities
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Professional presence and dependable attendance (on-site, Monday–Friday, 8:00 AM–5:00 PM)
- Proactive, solutions-oriented mindset
Benefits
- Medical plans, including HDHP, PPO, HSA, and FSA
- Dental, vision, life, and AD&D insurance
- Long-term and short-term disability insurance
- 401(k) savings with employer matching
- Paid time off
- Wellness program with potential to earn employer-paid health premiums
Learn more about our benefits.
Schedule
On-site, Monday–Friday, 8:00 AM–5:00 PM.