Law Firm Operations Manager (Relocation Assistance Provided)

What You’ll Do

• Operational Oversight: Own the day-to-day operations of the firm, ensuring workflows run smoothly, priorities are clear, and nothing falls through the cracks.
• Reporting & Accountability: Build, manage, and maintain reporting around new cases, settlements, productivity, and key performance indicators (KPIs), providing leadership with clear visibility into firm performance.
• SOP Implementation: Create, refine, document, and enforce Standard Operating Procedures (SOPs) to drive consistency, accountability, and operational efficiency across teams.
• Vendor Management: Oversee and coordinate with external vendors and service providers (including technology platforms) to support reliable and effective firm operations.
• Performance Tracking: Conduct quarterly performance reviews and manage metrics tied to productivity, caseload balance, and team performance across the firm.
• KPI Development: Partner with leadership to design, implement, and maintain a KPI dashboard that tracks progress against firm goals and highlights areas for improvement.
• Team Collaboration: Work closely with firm leadership to align operational initiatives with strategic objectives, serving as a trusted partner in execution and accountability.

What We’re Looking For

• Law Firm Experience: Prior experience in law firm operations is strongly preferred, ideally with 2–3+ years in a similar role supporting attorneys, paralegals, and firm leadership in a fast-paced environment.
• Operational Expertise: Proven ability to build, refine, document, and enforce SOPs, establish accountability across teams, and create operational structure where it’s needed most.
• Technical Proficiency: Comfortable working in a Microsoft 365, PC-based environment, with the ability to quickly learn and manage tools such as RingCentral, Case Status, and Connecteam (or comparable systems).
• Leadership Skills: Demonstrated ability to build trust, earn respect, and hold teams accountable, setting clear expectations, following up consistently, and driving performance without ego or drama.
• Resourcefulness: A true self-starter who takes ownership, works until the job is done, and can independently identify problems, propose solutions, and move initiatives forward.

Why You Should Work Here

• Growth Opportunities: Enjoy opportunities for growth and advancement within a supportive firm environment that invests in long-term leaders.
• Innovative Culture: Join a low-ego, highly collaborative team culture that values ideas, continuous improvement, and operational excellence.
• Direct Impact: Play a critical, hands-on role in shaping the firm’s operations, directly improving both client outcomes and team effectiveness.
• Leverage Leadership Collaboration: Work closely with firm leadership, giving you real visibility, trust, and influence in driving strategic execution.

Additional Perks

• Health Insurance: Access to health, vision, and life insurance policy, to support your well-being and peace of mind.
• PTO: Benefit from flexible paid time off policies to ensure work-life balance and personal well-being.
• Free Parking: Enjoy complimentary on-site parking to make commuting easy, convenient, and hassle-free.
• Relocation Assistance: Relocation stipend available for qualified candidates moving to the area for the role.