Law Firm Intake Specialist

Responsibilities

• Answer inbound calls and respond to online inquiries from potential new clients
• Listen with empathy, assess case eligibility, and explain the intake process clearly
• Convert qualified leads into signed clients using professional communication and follow-up skills
• Gather detailed information about potential clients and document all interactions accurately
• Collaborate with attorneys and case managers to ensure seamless handoff of new cases

Qualifications

• 1+ year of experience in sales, customer service, or legal intake (personal injury experience a plus)
• Exceptional communication skills and emotional intelligence
• A naturally empathetic and persuasive personality
• Strong attention to detail and organizational skills
• Bilingual (Spanish/English) preferred but not required
• Proficient with computers, CRM systems, and multitasking in a fast-paced environment
• Positive attitude and a passion for helping people during difficult times

About Lloyd Baker Injury Attorneys

Lloyd Baker Injury Attorneys is dedicated to providing exceptional legal services to those who have been injured through no fault of their own. Our team is committed to the six guiding principles of Hunger, Reliability, Empathy, Positivity, Integrity, and Team-First.

Compensation

$20 - $25/hour

About the Role

This position combines client care with sales acumen — ensuring that every call is handled with warmth, professionalism, and a sense of purpose.

Schedule

Not specified

Benefits

Not specified

Pay

Not specified