Laundry Supervisor - Laundry (Full-Time)

Basic Job Function

Supervise work activities of the Laundry. Lead staffs in providing friendly, attentive, and timely service along with ensuring that linen meet our high standard of cleanliness, in alignment with the expectations of Forbes standards, and are properly presented. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Use of Company Vehicle

Designated to drive a company vehicle

Minimum Requirements

• Minimum two (2) years experience Resort laundry and supervisory experience helpful
• High School Diploma or equivalent credentials
• College degree preferred
• Knowledge of Spanish desirable but not essential
• Excellent communication skills, both written and verbal
• Valid unencumbered Georgia Driver’s License

Company Policy

• One must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, PowerPoint and Outlook necessary
• Proficient with peripherals, copier, fax, telephone and calculator

Core Company Values

• Respect
• Integrity
• Passion
• Teamwork
• Accountability
• Caring
• Loyalty
• Trust

Sea Island Five-Star Behavior Standards

• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift

Tasks/Responsibilities

• Aid in interviewing candidates for open positions
• Aid in establishing laundry weekly staff schedules
• Ensure all laundry employees driving company vehicles have been approved by Human Resources
• Conduct a kick off (line up) meeting as required
• Supervise staff on the production floor
• Aid in training and development of new and present employees in all aspects of their job to include chemical usage and handling, use and application of laundry equipment, material and supplies, etc.
• Aid with performance evaluations and reviews for department staff
• Coach and counsel employees on job performance
• Maintain accurate linen inventory
• Supervise and assist with daily and deep cleaning of the laundry area
• Provide clear and concise feedback to subordinates concerning job performance
• Aid in the creation, planning, and implementation of department programs, procedures and employee goals
• Filing as necessary
• Aid and guide Departmental Trainer in maintaining accurate and up to date Task Inventory and breakdowns per position
• Absorb and maintain all subordinates are in accordance with grooming standards and dress code policies on a daily basis
• Absorb and handle all lost and found items according to policy
• Aid in establishing and maintaining recognition programs
• Aid the department in reaching financial goals
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership