Laundry Attendant- Washer/Sorter

About the role

As a Laundry Attendant at The Charleston Place, you are an essential member of the Housekeeping team, ensuring that all housekeeping and food and beverage linen is processed in a manner that meets or exceeds hotel specifications and standards.

Responsibilities

• Respond to all guest and departmental requests promptly.
• Load and unload dryers promptly.
• Fold terry products to hotel standards and at a quick pace.
• Inspect all linen for stains and imperfections and either treat stains or remove linen that is unacceptable.
• Load presser at a quick and constant pace.
• Catch items on the folding machine correctly and in an organized fashion.
• Sort linens by size, color, and type.
• Report malfunctioning equipment to manager and follow all safety procedures.
• Maintain knowledge of hotel features, services, outlets, and hours of operation.
• Practice emergency procedures in compliance with the hotel; react and assist in hotel emergency situations as needed.
• Maintain cleanliness of work areas.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Maintain confidentiality and security of all guest and general hotel information.
• Be able to stand for 8-12 hour shifts.
• Strong lifting and pulling required for loading and unloading up to 50 lbs. machines.

Requirements

• High School Diploma or GED required; some college or vocational course preferred.
• Ability to communicate in English with colleagues and suppliers, to their understanding.
• Ability to provide friendly, efficient service to colleagues and guests.
• Ability to work independently and exercise judgement to resolve personnel and production issues that arise during daily operations.
• Strong positive attitude and ability to initiate light conversations with guests.

Skills

• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.