Laundry Attendant - Dollywood's DreamMore Resort & Spa - Full Time Year Round

About the role

At Dollywood Parks & Resorts, we create memories worth repeating. We are seeking a Laundry Attendant who will embody the heart and soul of our mission while caring deeply about our brand and bringing families closer together. The ideal candidate will act as an extension of our mission, values, and culture, displaying qualities of a curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Laundry Attendant is responsible for the cleaning process of hotel linens to ensure guests and hosts experience a clean hotel, all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. The ideal candidate will live out "Lead with Love" qualities—being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.

Responsibilities

• Safely operates commercial washers, dryers, and folding machines, including loading and unloading.
• Measures and administers cleaning agents to laundry according to product specifications.
• Monitors feeder information on washers, ensures all drums are full, and reports irregularities to a supervisor.
• Sets proper drying and cooling times for different types of linen.
• Operates folders and other laundry equipment in accordance with product specifications.
• Cleans machines and surrounding areas as necessary per shift.
• Complies with attendance rules and is available to work on a regular basis.
• Operates laundering equipment to safely and thoroughly clean and press linen, keeping the work area clean and safe.
• Alerts supervisors when equipment stops working properly to ensure smooth laundry operations.
• Programs and operates the ironer, dryers, and washers according to the product load in cycle.
• Sorts all linen that needs processing.
• Completes other duties as assigned.
• Cleans lint traps in dryers at least twice per shift.
• Pushes and pulls linen carts full of linen.
• Participates in monthly linen inventory.
• Counts and stocks linen shelves.
• Functions in a team atmosphere.

Requirements

• High school diploma or equivalent.
• Six to 12 months of previous commercial laundry experience preferred.
• Offers of employment are contingent upon satisfactory completion of onboarding, including background screening and pre-employment drug screening.

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Maintains strict confidentiality and judgment regarding privileged information.
• Professional appearance with good personal hygiene.
• Productive in a fast-paced environment.
• Dependable work attendance and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays.
• Sensitive to the needs of guests and empowered to act within company guidelines.
• Effective communication, problem-solving, conflict management, and interpersonal skills.
• Collaborates with cross-functional teams to plan, execute, and deliver projects ahead of schedule.
• Able to comprehend instructions and retain information.
• Performs duties consistent with creating a safe and secure environment for hosts and guests.
• Flexible to handle frequent changes in priorities.
• Displays and lives out "Lead with Love" qualities: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Promotes and supports a "team" work environment by cooperating and helping co-workers.
• Able to add, subtract, multiply, and divide with accuracy.
• Working knowledge of laundry chemicals, different formulas, and their effects on various types of linen.
• Able to prioritize and organize work.
• Operates industrial laundry equipment as required.
• Willing to work extra hours/shifts to ensure customer needs are consistently met.
• Able to wear all required PPE.

Physical Requirements & Environmental Conditions

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting.
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for the duration of the shift, up to 13 hours.
• Repetitive Movements: Performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts.
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat.
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication.
• Able to stand continuously while moving, lift, bend, stoop, push, and pull repeatedly.
• Able to bend, stoop, squat, and stretch on a regular basis.