Laundry Attendant

About the Role

Provides excellent guest service in an efficient, courteous, professional manner; following standards of friendly hospitality while adhering to guidelines and procedures. Maintains the laundry and appropriate facilities in a clean and orderly manner. This position is responsible for the cleanliness of the laundry, as well as the usage and organization of supplies.

Character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Potential associates must pass appropriate security clearances.

Responsibilities

• Receive and sort soiled linens and terry.
• Treat stained linen when applicable and salvageable.
• Maintain records of damaged or stained linen and terry and alert supervisor when damage is beyond treatment and linen must be removed from inventory.
• Operate washers and dryers as manufacturer intended, including cleaning lint traps, wiping outside of machines, and requesting maintenance assistance for repairs.
• Fold clean terry and linen, then stock shelves and storage rooms.
• Maintain a clean and organized work area.
• Have a thorough knowledge of emergency procedures.
• Respond to guest requests and inquiries immediately.
• Maintain a crisp, clean, and professional appearance daily, adhering to grooming and uniform standards.
• Other duties as assigned, of which the associate is capable of performing.

Requirements

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.
• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferred.
• High school diploma or equivalent.

Skills

• Proper handling of linens, terry, and other supplies while keeping sanitation and cost controls in mind.
• Knowledge of laundry room procedures, safety, and security measures.
• Ability to report or correct any hazardous conditions observed immediately.
• Work within productivity standards.
• Must be organized to maintain logs and inventories as scheduled.
• Assist with guest issues, being professional and maintaining a hospitable, caring attitude.
• Follow laundry procedures in a systematic fashion.
• Ability to work alone without direct supervision and as a team member.
• Comply with all standards and multi-task while remaining service-centric.
• Communicate professionally with guests and co-workers via various methods, including messages and communication log books.
• Learn and use computer systems necessary to perform daily tasks (e.g., Quore, Hotel Effectiveness).
• Exercise discretion to maintain guest privacy.

Working Conditions

This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work. Involves standing and walking for long periods while maintaining a friendly, professional image. May be required to work any day/shift, including weekends.

Career Advancement

Possible advancement opportunities include:

• Room Attendant
• Guest Services Representative
• Food and Beverage positions