Laundry Attendant

About the role

General Hotels Corporation is seeking a Laundry Attendant to support our guests' experience by ensuring all linens and towels are clean, well-maintained, and readily available.

Responsibilities

• Wash, dry, and fold all hotel linens and towels.
• Properly use soaps, chemicals, and equipment for cleaning linens and towels.
• Clean laundry equipment, vent screens, drain traps, and lint filters.
• Maintain and rotate a supply of clean linen and towels.
• Assist in the monthly linen and towel inventory.
• Keep the laundry room, housekeeping office, and storage areas clean and organized.
• Expedite the delivery of linen and requested suite items to room attendants.
• Clean rooms when needed or as requested by management.
• Accommodate guest special requests courteously.
• Answer guest questions regarding hotel facilities and services.
• Know and follow all hotel emergency procedures.
• Notify manager of any problems with linen.
• Answer the housekeeping department telephone.
• Complete maintenance work orders and deliver to designated area in a timely manner.
• Other duties as assigned.

Requirements

• Customer Service: Respond promptly to customer needs, requests for service, and assistance. Respond to special requests from guests.
• Teamwork: Treat people with respect. Keep commitments. Uphold organizational values. Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Quality: Demonstrate accuracy and thoroughness; monitor own work to ensure quality.
• Quantity: Meet productivity standards and complete work within a timely manner.
• Safety and Security: Observe safety and security procedures; report potentially unsafe conditions; use chemicals and equipment properly. Responsible for any assigned keys and for following key control policies.
• Dependability: Consistently at work as scheduled and on time. Arrive at scheduled meetings and appointments on time. Meet the demands of the industry regarding working holidays and weekends.
• Initiative: Ask for and offer help when needed.
• Compliance: Comply with health department rules and regulations.

Benefits

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Earned Wage Access (“on-demand pay”) through PayActiv
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package