Laundry Attendant

About the Role

The Laundry Attendant is responsible for providing a seamless product to internal and external customers while adhering to departmental policies and procedures outlined in the Biltmore Standard Operating Procedures (BSOPs).

Responsibilities

• Ensure all Biltmore policies and procedures are followed and quality standards are maintained.
• Operate pressing equipment following correct settings.
• Sort and inventory discard linen.
• Sort linen for rewash to be reprocessed with rewash formula.
• Assist with sorting wash linen.
• Report any discrepancies with Supervisor / Manager.

Requirements

• High school or equivalent education preferred.
• Practical work experience in a similar position preferred.

Skills

• Speak, read, write, and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize tasks effectively.
• Think clearly, remain calm, and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand guests’ service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

Physical Demands

• Move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
• Stand, sit, or walk for extended periods or an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems (most work tasks are performed indoors).

Success Criteria

• Team Player: Demonstrates cooperation within the team and with other departments; listens carefully and works well with others; has a positive influence and enjoys working with people.
• Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; demonstrates confident, helpful, and genuine behavior; delivers service with a natural, warm smile.
• Delivers Their Best: Has energy and a sense of urgency for work; resourceful and looks for ways to work more efficiently; maintains a professional appearance and demeanor.
• Composed: Stays calm under pressure; demonstrates maturity and ability to cope with the unexpected; never lets personal feelings interfere with delivering high standards.
• Trustworthy and Responsible: Excellent attendance and punctuality; reliable and able to work without supervision; demonstrates integrity and honesty.
• Time Management: Uses time effectively and efficiently; values time and concentrates on important priorities; makes decisions in a timely manner.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate opinions even when disagreeing.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Biltmore Hotel standards.