Launch Specialist (Hybrid - Detroit, MI)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

About the role

This is a contract, on-site position based in Detroit, MI. The role is partially remote, partially in-office, and largely travel-based, requiring regular travel to merchant sites in your region and across the country. You will report to the Onboarding Lead for your geo within the Platform Operations organization.

Responsibilities

• Interface directly with merchant restaurants and work tirelessly to improve their experience.
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants.
• Perform hands-on and in-store work, training merchant staff on effectively using new platforms.
• Create merchant training materials to encourage staff understanding and adoption.
• Learn the ins-and-outs of Client software configuration and oversee the implementation of digital ordering and SaaS tools.
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue.
• Achieve immediate results and adapt in an evolving work environment.
• Look for ways to improve and shape the direction of the company.
• Work cross-functionally between sales, account management, operations, product, and analytics teams to build a delightful experience for merchants.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of work experience in restaurant/bar management, customer support, or hospitality (restaurant operations background is highest priority).
• Able to complete tasks accurately, effectively, and on time with superb attention to detail.
• Excellent external and internal customer support skills.
• Experience working successfully cross-functionally with other departments.
• Proactive by nature and most engaged when operating at the lowest level of detail.
• Reliable vehicle and valid driver’s license (mandatory).
• High mobility and frequent travel flexibility (essential).
• Intellectually curious and technically adept, with experience utilizing or helping implement POS systems during management tenure.

Preferred Qualifications

• Spanish fluency.

Skills

• Leadership: Leadership is not limited to the management team; everyone embraces and embodies it.
• Operators: Belief in building the future by creating solutions to lead the company and industry on every project, every day.
• Learners: Commitment to continual learning on the job, implementing what is best for customers, merchants, and dashers.
• One Team: Collaboration and unity drive inspiring goals and greater heights.

Pay

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Benefits

Contractor benefits are available through our 3rd Party Employer of Record (available upon completion of the waiting period for eligible engagements).

• Medical, Dental, Vision.
• 401k.