Launch Specialist (Hybrid - Dallas, TX)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

About the role

This is a contract, on-site position based in Dallas, TX. The role is partially remote, partially in-office, and largely travel-based, requiring regular travel to merchant sites in your region and across the country. You will report to the Onboarding Lead for your geo within the Platform Operations organization.

Responsibilities

• Interface directly with merchant restaurants and work tirelessly to improve their experience.
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants.
• Perform hands-on, in-store work, training merchant staff on effectively using new platforms.
• Create merchant training materials to encourage staff understanding and adoption.
• Learn the ins-and-outs of the company’s software configuration and oversee the implementation of digital ordering and SaaS tools.
• Identify opportunities to improve existing merchant workflows to encourage adoption and maximize revenue.
• Achieve immediate results and adapt in an evolving work environment.
• Look for ways to improve and help shape the direction of the company.
• Work cross-functionally between sales, account management, operations, product, and analytics teams to build a delightful experience for merchants.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of work experience in restaurant/bar management, customer support, or hospitality.
• Able to complete tasks accurately, effectively, and on time with superb attention to detail.
• Excellent external and internal customer support skills.
• Experience working successfully cross-functionally with other departments.
• Proactive by nature and most engaged when operating at the lowest level of detail.
• Reliable vehicle and valid driver’s license (mandatory).
• High mobility and frequent travel flexibility (essential).

Preferred Qualifications

• Core background entirely in restaurant operations (highest priority).
• Intellectually curious and technically adept, with experience naturally utilizing or helping implement POS systems during management tenure.
• Spanish fluency.

Skills

• Leaders – Leadership is embraced and embodied by everyone at the company, not limited to the management team.
• Operators – Belief that the only way to predict the future is to build it; creating solutions to lead the company and industry is a daily focus.
• Learners – Continual learning on the job, regardless of tenure, with a commitment to implementing what is best for customers, merchants, and dashers.
• One Team – Collaboration and unity drive the company toward inspiring and attainable goals.

Pay

A competitive salary range is offered for this position. Most candidates are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Benefits

Contractor benefits are available through a third-party Employer of Record (available upon completion of the waiting period for eligible engagements). Benefits include:

• Medical, Dental, Vision
• 401k