Launch & Enablement Manager

Responsibilities

• Define and manage launch readiness plans for product and technology releases, including stakeholder engagement, training, support, communications, and adoption activities.
• Own the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs for assigned releases.
• Partner with Product Owners and Development to understand release scope, target users, dependencies, operational impacts, and expected business outcomes.
• Coordinate launch activities across Operations, Support, Training, Marketing/Communications, Compliance, and other affected teams.
• Ensure internal teams are enabled to adopt, support, promote, and leverage new releases through appropriate materials and forums.
• Develop or coordinate release notes, FAQs, readiness checklists, support guides, training materials, stakeholder briefings, and adoption toolkits.
• Facilitate readiness reviews, stakeholder checkpoints, go/no-go preparation, and launch retrospectives.
• Track stakeholder questions, risks, training gaps, operational impacts, and open decisions through launch completion.
• Care for post-launch support, feedback capture, adoption monitoring, issue escalation, and continuous improvement actions.
• Establish repeatable launch and enablement practices in partnership with Product Operations.

Requirements

• 5+ years of experience in launch management, enablement, project/program coordination, change management, product operations, or related roles.
• Experience coordinating technology or product releases across multiple business and technical stakeholder groups.
• Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred.
• Strong project coordination skills, including planning, milestone tracking, risk management, action follow-up, and status reporting.
• Ability to translate release scope and technical details into clear readiness actions for operational, support, and training teams.
• Experience developing or coordinating communications, training materials, release notes, FAQs, and stakeholder briefings.
• Strong facilitation skills with the ability to drive alignment across teams without direct authority.
• Comfort operating in complex, regulated, or multi-state environments, preferred.
• Experience with collaboration and delivery tools such as Azure DevOps, Smartsheet, Microsoft Planner, Teams, SharePoint, or similar platforms.
• Excellent written and verbal communication skills, with strong attention to detail.
• Continuous improvement mindset and ability to build repeatable launch processes.

Location

Hybrid (business and team presence as needed; flexibility based on candidate)