Lateral Communications Operator (Part-Time)

About the role

The La Habra Police Department is seeking a highly motivated, customer service-oriented and dedicated individual to serve as the Lateral Communications Operator Part-Time.

Responsibilities

• Receives calls, complaints, and inquiries from the public for police or other emergency services over the phone.
• Screens incoming calls to determine priority resources, and types of response required in accordance with established procedures.
• Simultaneously receives, responds and documents information from multiple sources while maintaining accuracy in order to relay information to responding personnel.
• Proficiently handles multiple tasks and events simultaneously.
• Communicates clearly, concisely, and possesses effective listening skills.
• Responsible for relaying confidential information with accuracy back to the field personnel.
• Performs general clerical work in support of communication activities.
• Conducts various data entry functions as directed by supervision.
• Maintains contact with other cities or agencies for cooperative emergency operations.
• Works holidays, weekends, day, night, and graveyard shifts as assigned and required.
• Performs related duties as required.

Requirements

• High School diploma or equivalent is required.
• One year of experience performing typing and clerical duties, demonstrated ability to function under stress, and the ability to handle several tasks simultaneously.
• Must be able to type 40 net words per minute (a typing certificate is required).
• Lateral Requirements: Successful completion of probation with a California public safety agency and minimum one (1) year of operational experience in public safety performing duties as a Communications Operator.

Qualifications

• Knowledge Of Principles, practices and procedures involved in public safety communications work.
• Geography of the City and the location of streets and important buildings.
• Operation of radio/telephone receiving and transmitting equipment.
• Accurately record and retain data given orally.
• Communicate effectively orally in highly stressful situations.
• Speak clearly and precisely.
• Accurately read and interpret maps.
• Handle simultaneous calls.
• Listen and comprehend radio calls while talking on the phone.
• Exercise good judgment and make sound decisions in emergency situations.
• Effectively communicate with and elicit information from upset and irate citizens.
• Exercise independent judgment.
• Establish and maintain cooperative and effective working relationships.
• Type accurately at a moderate speed.
• Train others in the use of communication equipment.

Skills

• Ability to pass a thorough background investigation and polygraph.

Benefits

• Part-time Employee Paid Sick Leave: After 90 days of employment, employees are entitled to use accrued sick leave, with a limit of 40 hours per year.

Pay

Details about pay are not specified in the job posting.

Schedule

The position requires working various shifts that include a three/four-month rotation of days, swing and graveyard shifts, weekends, holidays, and shift holdovers. Shift assignments may consist of 12 hours a day on varying circumstances.

Physical Working Conditions and Schedule

Conditions include standing or sitting for prolonged periods of time, stooping, bending, kneeling, crouching, reaching, and twisting; lifting, carrying, pushing, and/or pulling light to moderate amounts of weight; operating office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard to enter data; and verbal communication to exchange information. Vision: See in the normal visual range with or without correction to operate a visual display terminal for extended periods of time, sometimes without the ability to move at will. Hearing: Hear in the normal audio range with or without correction. Environment: Work is performed primarily in a standard office setting. Exposure to high frequency noise.

Special Conditions

• Public Employee Disaster Service Worker: Required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

Supplemental Information

• Education And Experience: Any combination of education and experience that would provide the qualifying knowledge, skills, and abilities to successfully perform in the position.
• License Requirement: Must possess and maintain a valid California Class C driver’s license.
• Typing certificate required from all applicants with a minimum of 40 net words per minute. Certificate must be issued within one (1) year prior to the application date by an accredited school or agency.

Interested in Applying?

Candidates must submit an application online and a typing certificate with a net speed of 40 wpm through the Human Resources Department webpage at https://www.governmentjobs.com/careers/lahabraca. Certificates must be issued within one (1) year prior to the application date by an accredited school or agency. Failure to submit a valid typing certificate along with your application will result in disqualification from the recruitment.