Lasik Patient Care Coordinator - King of Prussia, PA

Key Responsibilities

• Deliver exceptional customer service and create a positive patient experience throughout the consultation and treatment journey
• Support the clinical team during LASIK procedures to ensure a seamless patient experience
• Guide patients through treatment options, expectations, and post-procedure care instructions
• Build trust with patients through clear communication, education, and personalized support
• Conduct virtual consultations and follow-up calls to answer questions and help patients feel confident in their decision
• Cook up scheduling and confirm appointments with patients
• Prepare and manage patient documentation and records with a high level of accuracy and confidentiality
• Aid patients in understanding financing, insurance, and payment options
• Process patient payments and maintain accurate financial records
• Utilize advanced diagnostic technology and systems to support the patient consultation process
• Ensure all consent and pre-procedure paperwork is completed accurately and efficiently

Qualifications

• Previous experience in sales, retail, hospitality, or customer service preferred but not required
• Experience in vision care or healthcare is a plus, but not required
• Strong communication and relationship-building skills
• Self-motivated with a proactive, results-driven mindset
• Detail-oriented with strong organizational skills
• Ability to multitask and thrive in a fast-paced environment
• Comfortable working independently while also collaborating with a team
• Passion for helping people feel confident and cared for throughout their experience

Benefits

• Competitive salary
• Lucrative incentive plan
• 401k with a match
• PTO
• Paid holidays
• Comprehensive medical benefits
• Ongoing professional development opportunities

Pay

Schedule