Patient Coordinator

Patient Coordinator | Outpatient | Full-time | 920 Kohlers Crossing, 607 S Esplanade Street, Unit 4, Cuero, TX 77954 At Complete Hometown Physical Therapy, a H2 Health company, we believe exceptional patient care begins with an exceptional patient experience. As a Patient Coordinator, you'll be the welcoming face of our outpatient orthopedic clinic, helping patients navigate every step of their rehabilitation journey while ensuring the clinic operates efficiently each day. Our Cuero clinic serves the local community in an outpatient orthopedic rehabilitation setting. Complete Hometown Physical Therapy has served patients throughout Lavaca and DeWitt Counties since 2014 and emphasizes personalized, patient-centered care. As a Patient Coordinator, you'll work alongside our clinical and administrative teams to help patients feel welcomed, informed, and supported throughout their care. Your Role: Serve as the first point of contact, greeting patients with professionalism and outstanding customer serviceSchedule appointments and maintain an efficient daily clinic scheduleVerify insurance benefits and obtain authorizations as neededCoordinate physician referrals and manage incoming documentationMaintain accurate patient records while ensuring confidentiality and HIPAA complianceAnswer incoming phone calls and respond to patient inquiriesCollaborate with therapists and clinic staff to support exceptional patient careAssist with front office operations and maintain a welcoming, organized clinic environmentTravel to our Schertz clinic periodically to assist with front office coverage as needed Requirements High school diploma or equivalent requiredPrevious medical office experience with insurance verification and physician referrals preferredKnowledge of medical terminology and insurance processesProficiency with Electronic Medical Records (EMR/EHR) systems and standard office softwareExcellent communication, organizational, and customer service skillsAbility to manage multiple priorities in a fast-paced healthcare environmentCommitment to maintaining patient confidentiality and professionalismReliable transportation and willingness to travel to the Schertz clinic for coverage when needed Benefits Compensation & Benefits Competitive compensationPerformance-based bonus opportunitiesMedical, dental, and vision insurancePaid time off and paid holidays401(k) with company matchTuition loan reimbursementHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsEmployee Assistance Program (EAP)Company-paid life insuranceAdditional voluntary benefit options Workplace Experience & Perks Monday-Friday schedule supporting work-life balanceCollaborative, patient-focused team environmentStrong administrative and clinical supportEmployee recognition programsProfessional growth and career advancement opportunitiesStable, growing healthcare organization committed to excellence If you're passionate about creating exceptional patient experiences and thrive in a collaborative outpatient healthcare environment, we'd love to hear from you. Apply today and become part of a team that's dedicated to making a meaningful difference in the lives of every patient we serve. H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.