Laser Electronics Applications Engineer 1 or 2 – Sales

Wavelength Electronics designs and manufactures precision electronics for critical semiconductor laser systems. Our controllers are used in challenging applications like surgical equipment, medical tests, dangerous chemical detectors, and climate research—technology that significantly improves lives.

About the role

We’re looking for a Laser Electronics Applications Engineer to join our well-established team. You’ll help laser engineers integrate our OEM drivers and temperature controllers into their systems or guide researchers on setting up our touchscreen instruments to run their experiments. We’ll train you to operate all WEI products and understand how they help laser engineers design high-performing systems. This role is ideal for a Physics or Engineering graduate who wants to see a wide range of laser applications in action.

The team you’d be joining is well-trained, takes pride in their work, and maintains a friendly, respectful environment. Individuals have autonomy over their work with support for questions and brainstorming from senior team members. This role offers the opportunity to join one of Bozeman’s longest-standing high-tech photonics firms.

Responsibilities

• Ask the right questions to understand clients’ needs and goals, both technical and business, mostly remotely via email, phone, and video calls.
• Guide new clients to the best-fit product by learning about their needs and recommending solutions from our product line, including when to offer Product Variations.
• Imagine customer setups in optics labs or in the field and creatively diagnose problems to offer solutions.
• Simulate customer setups on the bench and provide accurate, complex troubleshooting and technical support.
• Work with the Account Manager to determine clients’ technical challenges and the best strategy to earn each design win.
• Examine warranty claims and handle customer returns and exchanges (our RMA rate is less than 0.1%).
• Communicate with excellent clarity, both written and verbal, to U.S. and international customers.
• Growth opportunities: Assist engineering with new product testing, update data sheets, help design and test product variations, and potentially travel to the Photonics West Exhibition.

Requirements

• 2-year degree in a technical field or equivalent experience, plus two years of experience in B2B customer service.
• Ability to understand and troubleshoot basic analog and digital electronic circuits and read schematics.
• Familiarity with LabVIEW programs and USB interface software (a plus).
• Excellent verbal and written communication skills.

Skills

• Satisfaction in solving customer problems: You care about learning clients’ pain points and addressing their technical challenges.
• Creative problem solver: You naturally identify the root cause of problems and use good judgment and creativity in your approach.
• Trust builder: You prioritize the best outcome for the customer and demonstrate this in every interaction.
• Curious: You enjoy learning about customer applications and how the right electronics can validate their designs.
• Self-starter: You take initiative to improve systems, reach out to customers, and work autonomously in a dynamic environment with shifting priorities.
• Principled: You maintain unparalleled integrity, confidentiality, discretion, and judgment, and you own your mistakes.
• Personable: You communicate professionally, both written and verbally, and build trust with the team.
• Team player: You excel at collaborating with cross-functional teams such as Manufacturing, Engineering, and Marketing.
• Playful: You have fun while working hard, and we celebrate wins as a team.

Benefits

• Competitive wages.
• Paid health insurance premiums (100% for employee and dependents).
• HSA contribution.
• 401k.
• Paid vacation, sick leave, and holidays.
• Excellent working environment.

Pay

$25 – $35/hour, depending on experience.