Laser Applications Engineer

Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products.

Responsibilities

• Provide remote, in-house, and on-site customer training and support on machine operation, process optimization, and CAD/CAM programming software
• Deliver remote, in-house, and on-site training to customers, requiring an average of 25% travel (potential for higher levels as needed)
• Collaborate cross-functionally to develop new product lines prior to launching
• Manage enhancement and bug fix lists and test software after changes and upgrades
• Database development (Laser focused)
• Effectively communicate during extensive interaction with customers
• Develop knowledge base articles and other training materials
• Conduct equipment, software demonstrations, and presentations to prospective customers
• Work closely with other departments to ensure products are delivered on time and meet all customer requirements
• Participate in continuous improvement projects and proactively maintain collaborative relationships
• Support a global network by effectively communicating across geographic, cultural, cross-functional, and organizational differences
• Attend trade shows to represent the company and products

Requirements

• Associate’s Degree in related field preferred
• 3 or more years of experience with laser cutting machinery preferred
• Experience cleaning and changing laser cutting heads
• Database/Parameter development
• Advanced understanding of G&M code
• A valid driver’s license and reliable transportation is required

Skills

• AutoCAD or SOLIDWORKS experience preferred
• Knowledge of CNC equipment preferred
• Knowledge of material handling systems preferred
• Proficient in Microsoft Office Suite
• Ability to work collaboratively and independently, with good organizational skills and the flexibility and adaptability to work on multiple projects with exceptional attention to detail
• Strong communication and presentation skills required
• Self-starter with determination for completing tasks

Protective Clothing and Equipment

• Steel-toe shoes
• Eye protection

Working Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate.