LAS Engineer

About the role

The Local Advanced Support (LAS) role provides advanced technical and operational support for mission-critical power system service activities across authorized SOCOMEC product lines and operational environments. LAS serves as a primary technical support interface for complex customer service events, providing technical triage, remote troubleshooting, operational assessment, escalation coordination, and field execution support prior to and during service deployment activities.

Responsibilities

• Serves as a frontline technical support interface for customer and field service issues by providing remote troubleshooting, operational assessment, initial stabilization guidance, deployment readiness support, and parts recommendation coordination supporting onsite service activities when appropriate.
• Provides advanced troubleshooting, advanced commissioning support, operational recovery support, and procedural guidance for mission-critical power systems within approved authorization scope.
• Serves as the primary operational escalation coordination layer for field service activities by coordinating technical support efforts between field personnel, TAS/TOS, engineering, and operational leadership functions during complex or high-risk operational events.
• Provides direct onsite or remote support during escalated operational events, abnormal operating conditions, high-risk service activities, or technically sensitive situations requiring elevated coordination, stabilization, or escalation support.
• Reinforces approved procedures, escalation expectations, operational controls, technical governance standards, and disciplined field execution practices across supported service activities.
• Identifies unsupported conditions, elevated operational risk, recurring technical issues, and conditions requiring additional engineering involvement, product escalation, or governance review.
• Maintains accurate technical documentation, escalation records, operational communication, and service feedback supporting operational continuity, procedural improvement, organizational learning, and execution improvement.

Requirements

• Demonstrated experience supporting mission-critical electrical power systems, critical infrastructure, industrial power systems, data center environments, or related technical service environments required.
• Advanced field service, commissioning, technical support, power systems, controls, military service, or equivalent operational experience strongly preferred.
• Experience supporting UPS systems, battery systems, static transfer switches, integrated power systems, monitoring systems, or related mission-critical infrastructure required.

Qualifications

• Acceptable Educational Pathways:
• Associate degree in a technical discipline
• Technical certifications or apprenticeship programs
• Military technical training
• Bachelor of Science in Electrical Engineering (BSEE) or related technical discipline
• Master of Science in Electrical Engineering (MSEE) or related advanced technical discipline

Skills

• Advanced troubleshooting capability within authorized mission-critical power system support scope.
• Strong operational judgment within high-risk, customer-controlled, or rapidly changing operational environments.
• Ability to provide disciplined technical guidance while maintaining procedural compliance and escalation discipline.
• Strong understanding of mission-critical electrical infrastructure operational behavior, system interaction, and service risk management principles.
• Ability to communicate technical conditions, operational limitations, escalation requirements, and service expectations clearly and professionally during customer interactions, escalations, and high-pressure operational events.
• Demonstrated ability to coordinate and prioritize simultaneous technical support activities and escalations across multiple operational environments.
• Demonstrated escalation maturity and ability to recognize unsupported, abnormal, or engineering-governed conditions.
• Effective technical communication capability across field personnel, customers, engineering support functions, and leadership teams.
• Advanced Operational Technology And Computer Systems Capability Including Windows environments, Cloud-connected service platforms, Remote diagnostic tools, Networking fundamentals, Industrial communication fundamentals, Manufacturer software tools, Remote connectivity platforms, Command-line tools where applicable.
• Ability to read and interpret technical drawings, electrical schematics, procedures, sequence-of-operations documentation, and operational technical documentation.
• Ability to support remote and onsite technical coordination activities during complex operational events.
• Programming, scripting, relay logic, controls integration, EMS/SCADA, or advanced automation experience beneficial but not required unless specifically assigned to specialized support functions.
• Field work in electrical rooms, battery energy storage environments, data centers, industrial facilities, and customer operational sites as operationally required.
• Ability to support travel, escalation response, commissioning support, customer operational requirements, and after-hours or weekend activities when operationally required.

Benefits

• Models disciplined operational behavior, sound judgment, technical leadership, mentorship, and reinforcement of organizational standards consistent with the expectations of a senior technical support role.
• Reinforces safe operational behavior, escalation discipline, technical governance expectations, and organizational consistency through both direct support activities and operational example.
• Maintains composure, decision quality, and professional accountability during high-pressure operational conditions, customer escalations, service restoration, and operationally sensitive support activities.
• Exercises appropriate operational restraint and escalation judgment when conditions exceed approved authorization scope, procedural guidance, or technical support boundaries.

Pay

$100,000 – $130,000 USD

Schedule

Regular travel to customer sites is required, which may involve driving or other modes of transportation.