Large Tier/Mid-Market Onboarding Manager

About the role

The Large Tier Onboarding Manager leads onboarding for Albi's mid-market and enterprise clients, ensuring a smooth transition onto the Albi platform. This role involves managing multi-stakeholder projects, training sessions, and change management across multiple locations.

Responsibilities

• Manage complex, multi-location onboarding projects for mid-market or enterprise clients
• Lead both in-person and virtual training sessions for end users and leadership teams
• Engage with senior stakeholders and field users to build relationships and drive adoption
• Influence adoption across diverse teams and implement process efficiencies
• Work closely with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption

Requirements

• 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts
• Proven ability to manage complex, multi-location onboarding projects with mid-market or enterprise clients
• Strong communication and facilitation skills, with experience leading both in-person and virtual training sessions
• Ability to travel 70-80% of the time to client locations across the U.S.
• Comfortable engaging with senior stakeholders and field users alike
• Excellent presentation and change management skills, with the ability to influence adoption across diverse teams
• Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects
• Proficiency with CRM/project management tools (HubSpot or similar)
• Experience in the restoration or construction industry is a strong plus

Benefits

• Unapologetically ambitious and supportive company culture
• Flexible work schedule with 4 days in-office per week
• Compensation package including competitive salary, medical, dental, and vision insurance, 401K plan with matching, and continuing education opportunities
• Team events and off-sites, equipment budget, and career development opportunities