Onboarding Manager

About the role

We are seeking an experienced Onboarding Manager to drive the successful implementation and adoption of Commure's product suite across our enterprise healthcare clients. This senior role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships.

Responsibilities

• Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state
• Define and standardize implementation methodologies and best practices across the organization
• Develop and execute comprehensive implementation plans aligned with client objectives and timelines
• Cook up and coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
• Configure and customize Commure solutions to meet specific client requirements and workflows
• Create and build custom operational tools and dashboards using Retool to support client implementations and track metrics
• Develop and maintain data pipelines and analytics workflows to monitor implementation progress
• Create and maintain SQL queries and scripts to analyze client usage patterns and adoption metrics
• Design and deliver training programs for various user groups (providers, staff, administrators)
• Establish and track key performance indicators (KPIs) to measure implementation success
• Create and maintain implementation documentation, best practices, and process improvements
• Build automated reporting solutions to track implementation progress and success metrics
• Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
• Create and maintain implementation documentation, best practices, and process improvements
• Mentor junior team members and facilitate knowledge sharing across the organization

Requirements

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
• 7+ years of experience in SaaS technology, healthcare technology or a similar role
• Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
• Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
• Superior communication and presentation skills, particularly with C-level stakeholders
• Experience with change management and stakeholder engagement at enterprise scale
• Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
• 7+ years of experience in SaaS technology, healthcare technology or a similar role
• Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
• Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
• Superior communication and presentation skills, particularly with C-level stakeholders
• Experience with change management and stakeholder engagement at enterprise scale
• Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

Skills

• Basic data analysis capabilities (SQL)
• Data visualization tools (Looker, Tableau)
• Change management and stakeholder engagement
• Low-code platforms (Retool preferred)
• Customizing implementations
• Information security policies

Benefits

Compensation Range: $100K - $140K