Large Order Services, Sales Representative

About the role

At RPI, we transform how products are created, produced, and delivered worldwide. Our cloud-based platform powers millions of personalized, on-demand items reaching customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including Blurb.com, to bring ideas to life at global scale.

Responsibilities

• Meet revenue targets within an expected sales margin while balancing company goals with an exceptional customer service experience.
• Develop an understanding of the book printing process and effectively communicate that information to customers.
• Manage multiple customers, projects, and timelines simultaneously.
• Maintain active sales pipeline, including incoming projects and revenue estimates, using Salesforce or other assigned platforms.
• Drive inbound opportunity conversions through timely follow-up, relationship building, and proactive engagement with prospective and existing customers.
• Act as an internal liaison by partnering with production teams to ensure deadlines and customer expectations are met.
• Provide customer product support directly or follow projects through delivery.
• Conduct timely follow up with customers regarding quotes, project milestones, completed projects, and feedback opportunities while maintaining strong business relationships.
• Provide prospective customers with quotes, coupons, sales agreements, and order placement assistance.
• Develop a strong understanding of our product structure, processes, and methodology to advise customers on the best ways to complete their projects.
• Communicate with team on current business, trends, identifying both positive and negative impacts on the business.
• Contribute to team discussions on strategy with focus on business growth and participate in development projects where appropriate.

Qualifications

• Bachelor’s Degree in business or related field, or equivalent experience
• 2+ years of experience in inside sales, account management, business development, customer success, or another customer-facing role
• Experience managing pipelines, opportunities, and customer relationships
• Strong communication skills, both written and verbal, with the ability to work with many types of customers and varied needs
• Excellent task management and organizational skills while handling many moving parts and projects
• A strong desire to help customers while maintaining good business practices
• A proactive mindset, strong sense of ownership, and bias for action
• Experience working with CRM platforms (a plus)
• A desire to learn and absorb information about book printing, solutions-selling, and related businesses