Large Loss Claims Specialist, Commercial E&O

Our Professional Liability Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development.

About the role

As a Large Loss Specialist, you will evaluate and handle complex insurance claims and litigation management duties within AXA XL's Commercial E&O Professional division, with a primary focus on Miscellaneous, Media, and Public Entity Liability claims. You will manage and resolve Commercial E&O complex claims made against AXA XL's policyholders, working closely with your manager and coordinating with fellow claims handlers to guide claims to cost-effective resolution. You will interact and collaborate with the underwriting team, brokers, and clients on assigned accounts, taking ownership of critical issues relating to claims management.

Responsibilities

• Manage and resolve Primary Duty to Defend and Excess Professional Liability claims in accordance with established Claim Department guidelines, service standards, and state regulations.
• Provide thoughtful and comprehensive coverage analysis and act as a resource to other claim handlers.
• Support underwriting teams for policy wording and account reviews.
• Partner with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for resolution of claims.
• Evaluate settlement values and negotiate claims and litigated matters within authority, as well as participate in mediations and settlement conferences.
• Employ strategic litigation management skills throughout the life of all claims.
• Produce internal reporting and ensure reserves are set according to best practice guidelines.
• Coordinate and manage communications with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors) to ensure the highest level of customer service.
• Maintain high-quality relationships with policyholders and agents through frequent contact and responsiveness to their needs.

Requirements

• Technical background in Primary and Excess Commercial E&O claims, with preferred advanced experience handling and/or supervising Public Entity, Media, and Miscellaneous Professional Liability claims.
• Demonstrated experience in written and verbal coverage position communications with insureds and brokers.
• Proven ability to negotiate and settle complex claims files.
• Advanced analytical skills and sound judgment; takes initiative and works collaboratively.
• Excellent verbal and written communication, negotiation, and presentation skills, with the ability to interact internally and externally with senior management and business partners.
• Ability to build and refine effective working relationships with insureds, brokers, claim handlers, underwriters, co-insurers, excess and reinsurers, as well as external vendors including investigators and legal counsel.
• High dedication to customer service, including professionalism and diplomacy in broker and insured relations.

Qualifications

• Bachelor’s degree is required.
• Juris Doctor (J.D.) is preferred but not required.
• Active adjuster’s License.

About us

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We provide re/insurance solutions for mid-sized companies, multinationals, and individuals by combining a comprehensive capital platform, data-driven insights, leading technology, and talent in an agile and inclusive workspace. We partner with those who move the world forward.

Benefits

• Competitive retirement savings plan.
• Health and wellness programs.
• Wide range of learning opportunities to hone professional skills and support career development.
• Inclusive benefits that evolve with your needs, including flexible working arrangements and enhanced family-friendly leave benefits.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters globally.
• Volunteering and charitable giving programs, including Matching Gifts, Volunteering Leave, and an annual Global Day of Giving.

Pay

The U.S. base salary range for this position is USD $139,300-$219,300. Actual pay will be determined based on skills, experience, and location.