Lansing Internal Med - MEDICAL ASSISTANT

Essential Duties

• Prepares patient for examination.
• Obtains vital signs and chief complaint.
• Appropriately documents information obtained.
• Performs laboratory and diagnostic testing.
• Answers, screens and triages telephone calls.
• Takes accurate messages and distributes to the appropriate personnel.
• Schedules tests and referral appointments for patients.
• Administers oral and injectable medication.
• Phones prescriptions to pharmacies.
• Engages and helps promote patient/family teaching as appropriate; and provides an educational environment for patients and patient families.
• Works gaps in care registries to help improve the quality of care.
• Maintains all logs and required checks (i.e., refrigerator temps, medications, oxygen, etc.).
• Maintains practice standards by participating in in-services, committees, etc.
• Inventories, orders and restocks areas as necessary.
• Maintains and cleans equipment and environmental safety as required.

Job Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.

Specialized Knowledge and Skills

• Ability to provide care for patients, which is age specific to their physical and safety needs, psychosocial concerns and educational level.
• Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment.
• Ability to work in an EMR environment.

Requirements

• High school diploma or GED.
• Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity.
• Previous work experience in medical office setting.
• Preferred MA Certification.
• Experience with an EMR.