Landscape Crew Leader, Maintenance

Description

Position: Landscape Crew Leader, Maintenance
Reports to: Operations Manager, Maintenance
Classification: Full-Time Hourly Non-Exempt Position
Core Profile: The Landscaping Maintenance Crew Leader is responsible for supervising and working alongside a crew of technicians to complete landscape installation and maintenance projects to the highest standards of quality, efficiency, and safety. This position plays a key leadership role in daily field operations, ensuring that jobs are completed on schedule and within scope while fostering a positive and productive team environment. The Crew Leader also serves as a frontline representative of the company in client interactions and supports continuous improvement in safety, service, and crew development.

Hands-On Leadership

• Leads by example in executing all phases of landscape work while providing direction, training, and oversight to crew members.
• Utilizes a strong working knowledge of plants, materials, and landscape construction techniques to ensure high-quality results.
• Serves as the primary field point of contact for clients, ensuring their expectations are met and questions addressed professionally.
• Supports the growth and performance of the crew through coaching, mentoring, and monitoring of on-the-job behavior and technical proficiency.
• Operates and maintains various equipment, such as riding mowers, walk-behind mowers, backpack blowers, string trimmers, edgers, and hedge trimmers.
• Ensures that all tasks are performed in accordance with job specifications and safety standards.
• Keeps job sites clean, organized, and compliant with company standards.

Crew Leadership & Supervision

• Provide daily direction, delegation, and oversight for landscape technicians.
• Conduct on-the-job training for new crew members and reinforce best practices.
• Lead by example to foster productivity, morale, and a strong work ethic.
• Maintain a positive work environment and promote a culture of safety.
• Monitor crew safety, conduct toolbox talks, and report any incidents or concerns.

Customer and Supervisor Communication

• Interact professionally with clients on-site, addressing any concerns or updates.
• Communicate job status, progress, and crew performance to supervisors regularly.
• Represent the company's values and brand in every customer interaction.

Recordkeeping & Reporting

• Accurately document daily labor hours and material usage.
• Ensure timesheets and job logs are submitted and verified promptly.
• Support documentation related to site audits, change orders, and material deliveries.

Safety & Compliance

• Promote and enforce safe work practices, PPE usage, and equipment safety procedures.
• Identify and address potential hazards in the field.
• Participate in safety trainings and ensure team members are compliant with all safety protocols.

Requirements

• Education: High school diploma or equivalent preferred.
• Experience: 2-3 years of experience in the landscaping industry.
• Licensing/Certification: Valid state driver's license required; DOT medical card or equipment certifications a plus.

Skills

• Strong understanding of landscape maintenance and installation techniques.
• Ability to lead and motivate a team effectively in a fast-paced environment.
• Proficiency in operating landscaping tools and machinery.
• Excellent organizational skills and attention to detail.
• Strong verbal communication skills for team and customer interaction.
• Ability to handle multiple priorities and adjust plans as conditions change.

Key Performance Metrics

• On-time and on-budget project completion rates.
• Customer satisfaction and service quality feedback.
• Crew productivity and time management.
• Safety compliance and incident prevention.
• Accuracy in labor and material tracking.
• Crew retention and development success.

Working Conditions And Availability Disclosure

• Frequent standing, walking, bending, kneeling, crouching, and reaching, as well as regular use of hands and arms to perform manual labor and operate landscaping equipment.
• Regular use of hands and arms to perform manual labor and operate landscaping equipment.
• Employees must be able to lift and carry materials and tools weighing up to 50 pounds, with heavier lifting being team-assisted or reasonably accommodated.
• The role involves the operation of various landscaping tools and equipment such as trimmers, blowers, mowers, and shovels.
• It also requires sufficient visual acuity and hand-eye coordination to safely perform detailed tasks and operate machinery.
• Additionally, the position may occasionally involve climbing or working at heights, including on ladders, slopes, or uneven terrain.
• Use of personal protective equipment (PPE), such as gloves, safety glasses, ear protection, and boots, is required to ensure safety on the job.
• Must be available for early start times, overtime, or weekend shifts as needed.