Lambeau Field Usher

About the role

Lambeau Field Usher Department: Lambeau Field
Reports to: Director of Stadium Operations & Parking
Supervises: No
DOL Status: Part time
Exemption Status: Hourly; Non-Exempt
General Summary: Responsibilities include serving as a resource to guests regarding the facility & events, checking tickets, ticket-taking, crowd control, and implementing and following facility emergency procedures, safety guidelines and company policies for patrons and employees.

Responsibilities

• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
• Greets patrons, checks tickets and actively assists in locating the correct seat location and provides information and additional assistance if necessary.
• Serves as a resource to guests regarding the facility and events including but not limited to restrooms, telephone, 1st aid station and elevator locations, future event information and additional game day activities.
• Maintains a neat and clean appearance, eye contact, positive facial expressions, and courteous communication with patrons to ensure a high level of approachability.
• Resolves ticketing or seating concerns/complaints in a professional and courteous manner by following the Company's GUEST guidelines.
• Understands and performs Safety and Emergency Evacuation policies and procedures. Directs guests to the proper emergency exit routes.
• Enforces policy, i.e., no-smoking or vaping in Lambeau Field, appropriate patron conduct, and addresses safety concerns in a professional and courteous manner.
• Responds and takes instruction from designated Guest Services/Usher Supervisors. Follows crowd control procedures to ensure the safety of patrons and employees.
• Reports large or biohazard spills to Supervisor who will notify housekeeping. If necessary, cleans up small spills to maintain a safe environment for both patrons and employees.
• Maintains knowledge of facility layout and location of exits, first aid rooms, ticket office, seating areas, ADA Sections, and lost and found.

Requirements

Requires a level of general education normally acquired in high school to interact in a professional manner with patrons and employees. Approximately one to two years related experience in a fast-paced customer service position is required. Proven Interpersonal and customer service skills necessary to promptly answer and resolve questions in a professional manner with patrons as well as maintain open channels of communication with all department and supervisory personnel when providing information. Must be able to deal with patrons in a tactful and discretionary manner. Must be able to understand the concept of extreme customer service and exceeding expectations. Analytical ability is necessary to determine the appropriate course of action when resolving customer concerns, addressing safety issues, handling pressure and negative situations. The ability to be always enthusiastic and responsive to customer needs and portrays a positive image of the Company. Required to participate in crowd control, customer service, guest services, alcohol management and emergency procedures training. Must follow dress code which includes a uniform polo shirt, and tan/khaki slacks. Jeans, stretch pants, wind pants, spandex and shorts are not permitted. If a shirt is to be worn underneath it must be black with no logos or printing. Shirts must be always tucked in. Clothes must be clean, pressed, and neat in appearance always. Comfortable shoes are suggested, tennis shoes are permitted if clean and scuff free. This is a high-profile guest services position, so personal appearance is crucial. The face should be free of jewelry. Must be available to work designated number of events as required by the supervisor. Requires prolonged standing and/or walking for entire shift of 6-8 hours. Requires a normal range of hearing to communicate with patrons and employees. Requires a range of vision correctable to 20/20 to read tickets and oversee crowds. Must be able to frequently climb and descend steps. Occasionally you may have to lift and carry up to 50 lbs. Frequent exposure to large crowds, loud noise and extreme weather conditions, heat and cold. Must be able to communicate providing verbal feedback in a professional manner. Must be able to resolve problems, handle conflict, and make effective decisions. Must have a long attention span to listen to people and bring issues to a successful conclusion.

Skills & Abilities

• Requires a level of general education normally acquired in high school to interact in a professional manner with patrons and employees.
• Approximately one to two years related experience in a fast-paced customer service position is required.
• Proven Interpersonal and customer service skills necessary to promptly answer and resolve questions in a professional manner with patrons as well as maintain open channels of communication with all department and supervisory personnel when providing information.
• Must be able to deal with patrons in a tactful and discretionary manner.
• Must be able to understand the concept of extreme customer service and exceeding expectations.
• Analytical ability is necessary to determine the appropriate course of action when resolving customer concerns, addressing safety issues, handling pressure and negative situations.
• The ability to be always enthusiastic and responsive to customer needs and portrays a positive image of the Company.

Benefits

N/A

Pay

$15.5 + hourly

Schedule

Unspecified