Lake House Host

Job Overview

Responsible for supporting the operations of the Lake House property and ensuring an exceptional guest experience. This includes assisting with guest relations, property inspections, public area upkeep, and coordination with other departments.

Responsibilities and Duties

• Welcome Lake House guests in a friendly, professional manner.
• Clearly communicate the facilities, amenities, and offerings of the Lake House and High Peaks Resort.
• Respond promptly to guest inquiries and resolve concerns to enhance their experience.
• Affirm guest reservations and ensure accuracy in booking processes.
• Perform regular checks of guest rooms and public spaces for cleanliness and maintenance.
• Report issues to the appropriate departments and follow up to ensure resolution.
• Assist housekeeping and maintenance teams to maintain a guest-ready environment.
• Communicate effectively with other departments to ensure seamless service.
• Follow guidance from the Lake House Supervisor to uphold property standards.
• Assist in setting up and executing special programs or events at the Lake House.
• Provide support to ensure events run smoothly and meet guest expectations.
• Remain calm and professional during high guest volumes or emergencies.

Qualifications

• Education: Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.
• Experience: Minimum of one year experience in some aspects of hospitality operations.
• Licenses or certificates: CPR Certification and/or First Aid Training preferred.
• Other: Additional Language Ability Preferred.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday.
• Medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Wage

$22.00 per hour

Spire Hospitality LLC is an equal opportunity employer.