LAGOS Sales Associate, Chevy Chase Bloomingdales

About the Role

As a Sales Associate at LAGOS, you will provide personalized customer service, maintain brand standards, and drive sales by offering product knowledge, building customer relationships, and upholding store aesthetics. You’ll assist discerning customers, achieve sales targets, manage inventory, ensure visual merchandising, and handle transactions while staying current on product information and brand trends.

Responsibilities

• Greet customers, understand their needs, and offer tailored advice to enhance their shopping experience.
• Maintain in-depth knowledge of products, their features, and brand information to effectively answer questions and guide selections.
• Consistently meet and exceed personal sales goals by employing effective selling techniques and building strong customer relationships.
• Build and nurture productive, trust-based relationships with customers through follow-ups and excellent service.
• Process transactions efficiently and accurately using the company’s point-of-sale system.
• Uphold brand standards by arranging displays, maintaining a neat and organized caseline, and ensuring products are presented attractively.
• Assist with receiving new merchandise, replenishing stock on the sales floor, conducting stock counts, and reporting discrepancies.
• Contribute to a clean, organized, and inviting store environment by performing daily maintenance tasks and adhering to brand guidelines.
• Work effectively with fellow team members to achieve store goals and contribute to a positive and supportive work environment.
• Support security efforts by monitoring the sales floor for suspicious activity and adhering to loss prevention and company policies.
• Remain up-to-date on new products, trends, and brand developments to provide the most current and informed services.

Requirements

• A minimum of 2 years of prior sales experience in a luxury, customer-centric environment.
• Proven ability to meet and exceed individual sales targets.
• Expertise in consultative selling, upselling, and cross-selling in a sophisticated manner.
• Expertise in cultivating relationships with discerning customers via clienteling and CRM.
• Ability to tell the product’s story to connect with customers and build trust.
• Proficiency with POS systems and basic inventory procedures.
• Exceptional communication skills and impeccable personal presentation.
• Attention to detail, emotional intelligence, and discretion.
• Adaptability and composure.

Core Competencies

• Customer Focus: Ensuring the customer’s perspective drives strategic priorities, business decisions, and individual activities; crafting and implementing service practices that meet customers’ needs.
• Driving for Results: Setting high goals for personal and group accomplishment; monitoring progress and tenaciously working to meet or exceed goals.
• Building Trusting Relationships: Using interpersonal styles to establish relationships with customers and internal partners, promoting openness and trust.
• Adaptability: Maintaining effectiveness during major changes in work responsibilities or environment; adjusting to change collaboratively.
• Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes and achieve results.

Pay

$21–$23 USD per hour (Chevy Chase Bloomingdale’s location).