Lactation Consultant

Job Summary

Provide evidence-based lactation education, assessment and clinical support to pregnant and postpartum patients and their infants. Promote successful infant feeding through individualized care, collaboration with the interdisciplinary healthcare team, patient education and timely follow-up while supporting patient care goals.

Essential Job Functions

• Perform comprehensive lactation assessment for prenatal and postpartum patients per CPSP protocols
• Develop individualized feeding plans based on patient and infant needs
• Assess infant feeding effectiveness, milk transfer, latch, positioning and maternal breastfeeding concerns
• Cookordinate breast pump orders through designated DME vendors, track order completion, obtain required documentation from providers, and ensure patients receive equipment in a timely manner
• Identify potential maternal or infant complications requiring referral to the medical provider
• Refer patients to community resources and support groups as appropriate
• Assist with community outreach and breastfeeding promotion events
• Meet established productivity and documentation standards
• Provide services in-person and via telehealth as operationally needed
• Counsel and educate on infant feeding, working with clinicians when necessary
• Assist with community outreach and breastfeeding promotion events
• Provide resources as needed
• Interface with prenatal care staff, (i.e. clinicians, health educators, social worker) regarding care of patients
• Call and reschedule patients who miss their appointments

Patient-Centered Medical Home (as applicable)

• Participate in and emphasize a team-based approach to care
• Work with the assigned team coordinating care around the patient
• Participate (as instructed by clinician) in evidence-based counseling/education (motivational interviewing, coaching) regarding disease management and unhealthy behaviors
• Support patients and families in self-management, self-efficacy and behavior change
• Communicate across the continuum of care - from internal staff, to third parties such as health plans, specialists, hospitals, and radiology facilities

Minimum Qualifications

• IBCLC certification
• Bilingual, English/Spanish
• CPR certification (including BLS Child, Infant, Adult with one-time hands-on skills training)
• Valid California driver’s license, current vehicle insurance, and reliable transportation to travel between sites for meetings and/or to gather information for reporting purposes; minimum two years’ driving experience; no more than 2 violations or a single ticket/accident value at more than 1 point on driving record

Required Skills/Knowledge/Abilities

• Experience working in prenatal, postpartum, pediatrics, or maternal-child health
• Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel
• Strong interpersonal and organizational skills
• Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
• Effective verbal and written communication, including ability to conduct presentations
• Ability to handle confidential materials and information in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Demonstrated ability to maintain organized records and files
• Willingness to meet the organization’s attendance and dress code policies

Preferred Skills/Knowledge/Abilities

• Knowledge of CPSP, WIC, and community breastfeeding resources preferred
• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred