Laboratory Operations Specialist II / III

Key Responsibilities

• Perform and oversee all duties associated with site operations, including those typically carried out by coordinators and technicians.
• Proactively interact with member scientists to identify, document, and resolve issues with services, equipment, and supplies; use a ticketing system to track and communicate resolution progress.
• Lead and coordinate with the Bonneville Labs (BVL) team and outside vendors for lab support services, equipment maintenance, and facilities management.
• Maintain facility and equipment compliance, including: Chemical inventory management, including receiving, tracking, and waste disposal; Autoclaving dishes/media and providing sterilization services; Cleaning and upkeep of common equipment areas (biosafety cabinets, incubators, shared instruments); Performing routine inspections of safety showers, eyewash stations, fire extinguishers, and maintaining PPE/safety supply stations; Monitoring and replenishing shared resources such as dry ice and liquid nitrogen; Coordinating medical/biohazardous waste removal and transfer to accumulation areas; Manage and deliver training for members proper use of shared equipment; Assist with site improvements and cleaning to ensure Bonneville Labs remains an appealing, professional environment; Travel between Bonneville Labs sites and member sites as needed (up to 50%).

Operational Excellence & Process Improvement

• Contribute to the creation, updating, and implementation of Standard Operating Procedures (SOPs) for site operations.
• Suggest, lead, and implement process improvements to enhance efficiency, safety, and the overall customer experience.
• Track and maintain operational quality metrics, key performance indicators (KPIs), and apply lean methodologies for continuous improvement.
• Help refine policies and procedures that will serve as templates for current and future Bonneville Labs sites.

Member & Customer Experience

• Collaborate with the Bonneville Labs team to ensure outstanding experience for member companies.
• Provide customer-facing support and service, maintaining responsiveness and professionalism at all times.
• Act as a trusted partner to members, ensuring their operational needs are anticipated and met.
• Participate and lead customer meetings to support ongoing services.

Qualifications & Requirements

• Education & Experience: Bachelor’s degree in life sciences or related field (required). Minimum 3 years of experience in a laboratory operations, facilities management, or research setting. Experience in a customer-facing role (3 years desirable).
• Skills & Knowledge: Strong organizational skills, detail-oriented, and able to self-manage in a dynamic, fast-changing environment. Proficiency in written and verbal communication in English. Computer skills: proficiency with Microsoft Office/Google Suite; experience with ticketing/tracking systems or project management software desirable. Ability to follow established protocols while also contributing to process improvements. Strong customer service mindset and ability to collaborate across teams.
• Certifications & Training: No formal certifications required, but training in EH&S, HazMat, and bloodborne pathogens is highly desirable.
• Physical & Travel Requirements: Must possess a valid driver’s license; able to travel between sites up to 50% of the time (including East Bay locations). Ability to lift up to 50 lbs.; role requires walking, standing, bending, reaching, and carrying light objects (