Laboratory Client Services Specialist (Full-Time, Days)

Responsibilities

• Handles communication with clients and customers paying special attention to customer service standards.
• Establishes rapport with customers in a polite, positive, and courteous manner.
• Follows up on work needed to resolve and close issues.
• Answers telephone inquiries for results, accesses LIS, and provides results in a timely and accurate professional manner.
• Accepts telephone requests for specimen containers, forms, supplies, etc.; routes requests to proper party for filling.
• Aids in coordinating stat request pickups by stat couriers as needed.
• Might assist with problem requisition resolution as directed by the Supervisor.
• Calls offices for clarification of tests or notification of misdraws, recalling the patient when appropriate, and ensuring proper paperwork will be awaiting the patient upon their return to the PSCs.
• Initiates “call reports” for the appropriate departments for education and to prevent repeat errors.
• Sends appropriate errors to Dr. Quality program by instigating an event report for further follow up.
• Assists with filing of requisitions, separating reports, and scanning documents into imaging system.
• Calling or faxing and documenting call activities for all protimes, and positive throat, wound, and STD cultures and other results as requested.
• Maintains proficiency in all technical applications (system knowledge).
• Performs additional duties and responsibilities as requested by Supervisor or Sr. Manager.

Requirements

• Independent judgment necessary.
• Excellent data entry and computer skills necessary.
• Knowledge of LIS and equivalent relevant lab experience considered.

Qualifications

• AAS in a related Science with one-year relevant lab experience preferred OR a HS degree with 4-6 years previous clinical lab experience with increasing relevant customer service experience preferred.

Skills

• Customer service skills.
• Data entry and computer skills.
• LIS knowledge.

Benefits

• Hybrid - Remote & at Riedman Campus | 100 Kings Highway S. Rochester, NY 14617
• Hours Per Week: 40
• Schedule: 8-hour shifts, 8:00a - 4:30p

Pay

• Pay Range: $19.00 - $25.50
• City: Rochester
• Postal Code: 14617