Laboratory Assistant (Per Diem)

Position Summary

The Clinical Laboratory Assistant functions as overall assistant to the department in areas of technical and non-technical support, quality improvement, quality concerns, service recovery, specimen collection, and LIS order entry. Assists in training phlebotomy staff on waived lab procedures and backs up the histology lead tech for processing of histology specimens.

POSITION REQUIREMENTS

• High School Graduate or equivalent GED, Associate Degree preferred
• Licensure/Certification(s): Must be BLS certified

Skills

• Proficient in use of Laboratory Information Systems, Microsoft Excel and Microsoft Word
• Proficient medical terminology
• English Speaking And Writing Skills Required / Preferred
• Excellent customer service skills

Essential Functions

• Maintains Standing order file and sends yearly update standing order questionnaires.
• Assists in quality improvement/Press Ganey projects and initiatives and helps follow up on quality concerns submitted by other departments.
• Performs service recovery by continuously researching and identifying solutions for improved customer care.
• Communicates corrective measures with patients and/or providers in collaboration with manager or lead tech when necessary.
• Reviews fax numbers for outside physicians and initiates corrections as needed.
• Ensures adequate supplies for blood/specimen collection and that areas are well stocked.
• Verifies the identity of the patient being drawn and labels all specimens properly.
• Demonstrates age specific knowledge for procedure being performed.
• Collects STAT and Urgent specimens within the established time frames.
• Uses Laboratory Information System (LIS), Microsoft Word and Microsoft Excel appropriately and efficiently.
• Collections 99% of blood and urine samples, correctly identifies patients, transports specimens and accessions specimens into the Laboratory Information System (LIS).
• Corrects charges and Dates of Service when necessary or as requested by billing department.
• Follows up with providers to clarify questionable orders.
• Answers the telephone and provides technical and non-technical support to all laboratory personnel.
• Is trained in the Histology area as a backup for Histology Lead.
• Keeps Histology charges, logs, send out specimens in order as a backup for Histology tech.
• Procures specimens from off-site facilities as needed.
• Is trained in chain of custody pre-employment specimen collection.
• Ensures and maintains proper inventories of supplies.
• Fulfills supply orders from outlying clinics in a timely fashion.
• Keeps an orderly and well-maintained work area stocked with necessary supplies.
• Manages time effectively to ensure that deadlines are met and that personal priorities support organizational objectives.

Non-essential Functions

• Performs additional duties as assigned
• Adheres to facility Values, Service Excellence, or Standards of Excellence

About North Country Healthcare (NHC)

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.