Laboratory Assistant III
About the role
The Lab Assistant will provide a wide range of laboratory services including specimen collection, client service and reception desk duties, ordering/ scheduling/ billing functions, laboratory testing, phlebotomy, dispatching, specimen processing, centrifuging, delivery of specimens to appropriate lab/ department and assuring proper efficiency and workflow management. Position will also serve as a resource for questions from hospital and clinic staff regarding specimen handling and processing. All colleagues are expected to live our values: Excellence – we strive for the best results and always look for ways to improve; Compassion – we care and show empathy and respect for each person; Partnership – we are strongest when we work together and with those we serve; Integrity – we are open and honest, and we keep our commitments. Additional expectations include complying with safety instructions, observing safe work practices, providing input on safety issues, promoting a safe work environment, maintaining regular and timely attendance, protecting confidentiality, demonstrating participation in and support of the organization's Corporate Integrity Program through compliance-related education and training, and timely completion of all mandatory education and organizational requirements (e.g., licensure/certification, Employee Health and Wellness requirements, annual training).
Responsibilities
- General: Models and promotes the Head + Heart, Together behaviors.
- Provides feedback to staff and manager, including recognition and correction.
- Serves as a PNHS customer liaison and champion for the Laboratory.
- Promotes a positive response to questions and problem resolution.
- Communicates effectively with lab teams through email, huddles, rounding and meetings.