Laboratory Assistant III

About the Role

Performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuge specimens, labels and aliquot samples, delivers to test site, and stores samples, slides, blocks, etc.

Responsibilities

• Provides specialized support in patient registration, demonstrating thorough knowledge of third-party reimbursement requirements and regulations while maintaining customer support and supplies.
• Demonstrates knowledge of specimen collection and handling requirements.
• Uses research skills to investigate customer requests and issues.
• Ensures follow-up on patient care issues and communicates any concerns to the immediate supervisor.
• Performs all departmental functions, including thorough knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing, and scheduling.
• Maintains positive customer service relationships and proactively responds to customer service issues.
• Trains staff as required.
• Directs staff to ensure both corporate and departmental expectations are met in specimen workflow.
• Works flexible hours to meet departmental needs.
• Coordinates and organizes tasks to ensure patient care and safety.
• Uses excellent interpersonal skills to work cooperatively with team members and respond to customer phone calls.
• Acts as a liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients, and vendors outside the laboratory.
• Orders and stocks necessary supplies.
• Processes pathology specimens as appropriate.
• Schedules courier pickups as needed.
• Communicates issues and department status to the immediate supervisor.
• Maintains regular, punctual attendance consistent with policies and standards.
• Maintains compliance with all policies and procedures.

Qualifications

• High School Diploma or GED equivalency.
• Three (3) years of laboratory, patient care experience, or patient business experience.