Laboratory Assistant I - Central Processing and Receiving at HUP, FT 1st Shift

Responsibilities

• Correctly identifies the stage of growth of development of patients and significant others
• Utilizes knowledge of growth and development when communicating to various age groups
• Explains appropriate information according to age and developmental level of patients and visitors
• Identifies communication barriers and intervenes appropriately
• Recognizes cultural differences and the need to adjust communication styles and behaviors to meet the needs of the patient (e.g. direct eye contact, touching with transferring)
• Listens to patient's queries, comments and/or concerns and provides appropriate information and responses
• Introduces self when interacting with patients, families, visitors or other employees.
• Enters (release of) patient demographics, test orders, billing information into a variety of computer systems (EMR/LIS)
• Fulfills established SOP and age-specific techniques for the collection of biological specimens for analysis, and evaluates and solves problems related to that process
• Correctly identifies outpatients and inpatients according to approved protocols with 100% accuracy
• Performs accurate venipuncture and micro (capillary) techniques in sample collection
• May perform specialized collection to include breath alcohol testing, hair collection, and EKG’s
• Properly labels specimens with 100% accuracy
• Draws all timed/scheduled samples in a timely manner
• Observes emotional and physical state of patient for any adverse reactions to phlebotomy
• Performs assigned patient-sample processing activities
• Follows established SOP for the processing of biological specimens for analysis and evaluates and solves problems related to that process
• Operates the pneumatic tube system properly and observes all Infection Control policies while handling specimens
• Provides timely distribution of specimens to appropriate laboratory sections
• Maintains accurate and orderly log records and/or worksheets where required according to SOP’s
• Maintains a safe and orderly work area
• Demonstrates safe work practices
• Keeps work area free from personal documents & items
• Answers phone in a professional, courteous, and timely manner, speaking to caller in a caring manner
• Avoids putting caller on hold or transferring call unnecessarily
• Researches phone inquiries regarding specimen collection or test results by referencing available manuals and records and calls caller back promptly
• Understands collection requirements for special or referral testing prepares specimens, ensures integrity and correctness of sample and arranges for dispatch and pick-up of specimens
• Keeps current with laboratory minutes and documented changes
• Maintains inventory of equipment and supplies and appropriately communicates the need to re-order before supplies run out
• Aids in the instruction of procedures and techniques to other employees and students
• Projects an image of professionalism in appearance and conduct at all times
• Works well with peers and those in authority
• Promotes patient and staff relations and displays pride in work
• Complies with Hospital, Laboratory, Safety, and HIPAA regulations
• Notifies Supervisor or Safety Officer of hazards when found
• Completes annual mandatories on or before the due date
• Responsible for maintaining adequate staffing on all three shifts, weekends and holidays

Qualifications

• H.S. Diploma/GED
• Phlebotomy training and experience in an outpatient or hospital setting
• Prior experience in hospital laboratory receiving area
• Prior experience with the Laboratory Information System